Rustic Plank Furniture

I bought a nest of tables and a bookcase from Andrew in 2014 and they were delivered quickly and were well made. I am still happy with them.
I ordered 2 bedside cabinets in Feb 2020 expecting them to be delivered quickly again, especially as communication from Andrew was good and he said when he was expecting to deliver them, even despite lockdown. Then communication deteriorated. I heard nothing for months despite me emailing and calling (leaving messages) for updates. I gave the benefit of the doubt due to lockdown but then I did start getting replies. I was fobbed off saying he was just finishing

Saw all the bad reviews and thought "How bad can it be?" Well I am awaiting a refund for a purchase not fulfilled from 4 months ago. No communication for weeks, then an email from "Glynnis" purporting various reasons for the delay (that I had seen reported in other reviews previously). Was promised an update a week later but nothing came. Deadline given and passed, refund requested, bank contacted and still no reply. Doesn't answer the phone, literally takes months to reply to emails and I am currently out of pocket with no sign of a wardrobe or a refund. I'm not sure if it's devious or just incompetence

We ordered a round table, 6 chairs, a TV unit and a tall storage unit with three drawers. They are fantastic and we highly recommend Andrew’s furniture. We did have to wait a little longer than originally promised but it was well worth the wait. The table was a custom order and we are delighted with the outcome.

Saw the poor reviews and panicked a bit after placing my order, however, I recieved my table in 4 weeks with a couple of email updates along the way. Very pleased with the craftsmanship.

We bought a bed off Andrew last year, quality workmanship. If you're at all interested in the process as much as the finished article, it's well worth popping into the workshop in Pott Shrigley. We'll hopefully be using his services again very soon. Great bloke too.

One star given for very poor communication and run around.
Wife ordered a chest of drawers at end of March 2019. No communication at all for over a month. Tried calling, texting and emailing with no response. Finally decided to start proceedings in July which cost me £35 online. Two hours after finalising the process I got a text from Glynis his wife, apologising saying it was her fault delaying Andrew. Seems like a two man blame fest. Can't Andrew talk for himself, or text back in a timely manner?
Cancelled proceedings and carried on waiting for chest. More weeks go by with no response yet

The quality of Andrew's work is first class. The communication could be better. If you have patience and can work with him then you'll be fine but I stress the patience.

As with the other reviews I have waited 4 months, now asked for a refund of my deposit as I was promised the wardrobes would be ready for a set time. Communication is really poor I am still waiting for the promised Refund!!! I am sure the workmanship is really good but so far everything else is well below par