Malcolm Smith Power Cleaning

Customer Service is non-existent. Ordered a part 3 weeks ago, hasn't arrived. First sent email asking kindly if they could chase the courier or provide details and I would chase them because I paid £6.75 for shipping which should have been tracked. No Response.
Gave benefit of the doubt and waited another week. Still no response and still no item in post.
Emailed customer services again, being polite asking for courier details and proof of postage, still no response another week later.
The order was only for £11. At this point they can keep it and invest in better customer services!

I needed some parts in a rush as another company had let us down, I called on a Tuesday afternoon and had the correct parts sent overnight and I was back to work Wednesday morning, I am not sure who the lady was I spoke to but the only way she could have been more helpful is if she came and fitted the bits herself.

So helpful! Didn't know the exact part that I wanted and they helped me in the correct direction, on top of that the parts are well priced. You won't find a more helpful company, a lady called Christine ( I can only assume her last name is jetwash as she know so much about them) was a delight to talk to on the phone. Twice now I have used them. If they have not got what you need for your jetwashing needs I'll be very surprised!

I ordered the wrong part by mistake and phoned their office to speak to an advisor to advise me on choosing the right part and to not make the same mistake again. When the phone was answered i explained that the wrong part was ordered and gave my order number. I gave my order number to the lady on the other end of the phone which seemed agitated and she replied what did i order?. Do you have a ordered number?. I explained that i had just literally given it to her and she replied NO you didnt. I replied can you please help me with my order?. The attitude of their customer service STINKS!. Never

Have bought products from Malcolm for over 6 years and first jet wash still works faultlessly. Ordered a new pressure wash that I needed in a hurry -he managed to get delivery from 10 days down to 3 days! Can't praise him enough.