Otter Southwest specialises in plumbing, heating & renewable installations. We oversee all aspects of maintenance and servicing and offer a professional, reliable and honest service. Based in Somerset, we cover a wide area of the M5 corridor & beyond. Otter Southwest have acquired an enviable reputation for our first class before and after sales service.
We understand the importance of maintaining and complying to all new legislation and are fully compliant with asbestos awareness and more recently are working hard to continue to implement GDPR (General Data Protection Regulations) which is a new data protection legislation.
All of our engineers are qualified plumbers, trained to a high level to carry out maintenance and installations of central heating, renewables, gas heating, boiler servicing and domestic plumbing.We provide very high quality installations for new housing developments, local authorities, and the private sector.
We understand the importance of maintaining and complying to all new legislation and are fully compliant with asbestos awareness and more recently are working hard to continue to implement GDPR (General Data Protection Regulations) which is a new data protection legislation.
All of our engineers are qualified plumbers, trained to a high level to carry out maintenance and installations of central heating, renewables, gas heating, boiler servicing and domestic plumbing.We provide very high quality installations for new housing developments, local authorities, and the private sector.
Services
We have a comprehensive range of accreditations covering every aspect of designing, supplying and installing renewable technology, domestic heating and ventilation systems and maintenance. What's more, we have the appropriate insurances, and we meet all health and safety requirements. This means you can be sure that your projects are completed to the highest standards of safety and workmanship.
We feel that alongside our presence in the community as a business employing local people it is right to share our success. We strive therefore to contribute towards developing good relationship with the people of Taunton and surrounding areas, making a small but significant impact on the lives of people in our region.
Air source heat pumps absorb heat from the outside air. This heat can then be used to heat radiators, underfloor heating systems and hot water in your home. An air source heat pump extracts heat from the outside air, very much in the same way that a fridge extracts heat from its inside. Even though you wouldn't think it, the Heat Pump can get heat from the air even when the temperature is as low as -15° C.
Ground source heat pumps use pipes buried in the garden to harness natural heat from the ground. It does this by pumping water through the pipes, this heat can then be used to heat radiators, underfloor or hot water in your home. The pump needs electricity to run, but it uses less than the heat it will produce.
Reviews (10)
Brimacombe Maurice
Dec 16, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The Engineers that installed our heating / cooling system are a credit to their company for the professionalism and detail to workmanship. Throughout the installation we where informed of the process at each stage. This heating / cooling system will serve us all year round and blends in with the property's character.
Service: Heating system installation
The Engineers that installed our heating / cooling system are a credit to their company for the professionalism and detail to workmanship. Throughout the installation we where informed of the process at each stage. This heating / cooling system will serve us all year round and blends in with the property's character.
Service: Heating system installation
Huw Jenkins
Jul 29, 2021
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Positive: Professionalism, Punctuality, Quality, Value
Fantastic service from Otter South West Ltd. Prompt and professional attitude from Andrew and the team, with the attention for detail. Great communication from the back office staff and in particular Michelle who helped me with my enquiries. I Would highly recommend this company and will look to use again for future projects.
Service: Heating system installation
Fantastic service from Otter South West Ltd. Prompt and professional attitude from Andrew and the team, with the attention for detail. Great communication from the back office staff and in particular Michelle who helped me with my enquiries. I Would highly recommend this company and will look to use again for future projects.
Service: Heating system installation
Stephen Whitehead
Jun 25, 2021
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Otter South West removed our Oil fired boiler and replaced it with a state of the art Air Source Heat Pump. The Team were polite, courteous and tidy throughout the installation. The work involved replacing all the pipework and installation of the new equipment, all while I was working from home. I would recommend Otter South West to anyone looking for a professional company to carry out their plumbing needs.
James Bowden
Jun 06, 2021
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Bryan Noble
May 27, 2021
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Brendan Spokes
Apr 07, 2021
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Used the company for 5 years. Was all ok until the last issue. Charged for a problem that wasn't fixed. Poor communication, constantly chasing. Engineer didn't turn up after already expressing frustrations, no contact or apology. Quoting for another job even after admitting they missed the issue. They still wanted to charge full amount and not offer any sort of discount. Won't be using their services again.
John Wrelton
Apr 05, 2021
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Matthew East
Feb 21, 2021
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I am really very pleased with the new air source heat pump which has recently been installed at my home and I have no hesitation in recommending Otter South West.
From start to finish their involvement has been a really pleasant experience. All of the staff are really knowledgable, very polite, friendly and helpful.
From the moment the engineers first looked at the site it was obvious they were very confident in all they said. I felt very confident in them too. They explained the whole process of selection, planning, installation and commissioning and also took time to help with information I
From start to finish their involvement has been a really pleasant experience. All of the staff are really knowledgable, very polite, friendly and helpful.
From the moment the engineers first looked at the site it was obvious they were very confident in all they said. I felt very confident in them too. They explained the whole process of selection, planning, installation and commissioning and also took time to help with information I
Ben Platts
Feb 20, 2021
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Otter southwest were by far the best priced quote I found for the installation of my ASHP. Unlike many companies you come across offering the same technology, they seemed like the only company that were genuinely from a plumbing background rather than a sales company set up to cash in on government grants and inflated prices. They were not salesmen but tradespeople. Their professionalism and experience showed during my installation. It was done in a matter of days with excellent workmanship. I even had neighbours commenting on how quick and focused the team were. They were friendly and helpful
James Marchant
Nov 22, 2020
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Never in my 20 years in the trade have I had a poor experience with a trades business! Unfortunately Otter are rude and arrogant and the owners clearly don’t give a monkeys about customer service.
I would look elsewhere if you want a reliable firm with a good industry reputation. Obviously they can afford to lose good business in the current environment.
Also amusing that I can see from their website that one of the positive “reviews” below is from a member of staff....
I would look elsewhere if you want a reliable firm with a good industry reputation. Obviously they can afford to lose good business in the current environment.
Also amusing that I can see from their website that one of the positive “reviews” below is from a member of staff....
