Shropshire Gas

Engineers were A1 arrived on time polite and very helpful could not fault their work and extremely happy to have heating and hot water again. A much better boiler than my previous one. Many thanks and Happy Christmas and New year

*UPDATE*
I was contacted by Shropshire Gas and was offered a next day (Saturday 4th December 2021) morning appointed and half price off the boiler service as a gesture of goodwill. I accepted and everything has been completed. Thank you Shropshire Gas for sorting the issue, applying a discount for the hassle and not making me wait another 3 weeks.
*ORIGINAL - 1 STAR REVIEW*
Booked a boiler service appointment on 17th November 2021 for the 2nd December 2021 (closest time I could book due to their availability). I was told the engineer will arrive between 13:00 - 17:00, I was in all day as I was

Have had a brilliant experience with the team, from Tom to Lynda and Rob the engineer. Had no gas last week so cold, Rob came out after a few days later at night and got it working. Been out again just to make sure all ok. Thank you all for the fab work and keeping us warm. Rob you have been fab, thank you so much for you care and attention to the job and making sure all ok.

Been left without heating for over a week now in this cold weather despite having there cover plan .

Invalidated warranty problem. Shropshire Gas fitted our boiler a couple of years ago, and we had a service plan with them for them to service the boiler annually. Due to COVID, the annual service in 2020 was postponed and then there was a mixup and it wasn't rescheduled. I contacted them this year to arrange a service, I wasn't claiming any warranty repairs. I was told that the warranty is now invalid anyway, due to me not having the boiler serviced. There was no prior communication from Shropshire Gas to rearrange the service in 2020, and I asked to speak to a manager. I was told that there wasn

Critical: Professionalism
I received abuse from one of the drivers at Shropshire Gas on a roundabout in Shrewsbury. I had right of way and even let him out. He came back around to throw abuse at me. I HAD RIGHT OF WAY! It's all on dash cam if the boss would like to see. I hope he is nicer with his customers.

Just had a new boiler installed/conversion, from getting a quote 4 months ago and booking it in just before winter sets in (my choice to wait 4 months as had just purchased my house) the whole process was… faultless the manager come out to quote and was very knowledgeable. I had my quote later that day for 2 different boilers to compare.
My engineer Chris was great throughout the install, I was really worried it was going to make a mess of my house lifting floorboards etc but none of that was necessary. He answered any questions I had, cracked on with the job without and hassle and did an

We booked an appointment with Shropshire Gas to service our boiler and to take up their annual service plan. At the time of the booking we made it crystal clear that ours was an oil fired boiler. A very friendly technician arrived on the day but was not qualified for oil boilers. He reported back to his office and we then received a phone call from… a lady who was, to put it kindly, Curt and condescending. We then heard nothing until I phoned them only to be told there would be a long wait for another appointment. We cut our loses and went to a company who are efficient and civil. The office

We contacted Shropshire gas regarding fitting a boiler.we had to re-arrange work commitments!
They cancelled first call saying engineer was off personal reasons. Which we completely understood.
We rearranged and they cancelled the next call again. I understand people can be off and with COVID it’s difficult. But to cancel twice is just unprofessional. Also we had to change plans for them. Took my business and my money elsewhere. 🙄

Shropshire Gas fitted a new boiler and radiators at our property and did a fantastic job from start to finish and were so easy to deal with. We would not hesitate to use Jim and his team again whenever we need assistance.
Services: Heating system repair, Heating maintenance, Heating system installation

First class service from start to finish. trustworthy and reliable and you are kept informed every step of the way. thank you *****

Had Worcester Bosch combi boiler fitted today. Chap was friendly, and did the work with care and attention, a credit to your business Zero mess or hassle. Brilliant job. Would recommend these guys to anyone.

I can't speak highly enough about Shropshire Gas. I was impressed with the speed with which a call out was handled about three weeks ago and the excellent phone and email communication with Laura so I signed up for their cover plan - about the same price as British Gas's lowest basic plan but much better cover. Within a week it was clear the… original problem hadn't been fixed and over the past 10 days Jim has been here three times: listened to what I had to say and spent time trying to identify the problem and did temporary fix, arrived two days later with the necessary part, when I had

I would not recommend this company Came out £99.50 charge to diagnose problem as I had no hot water I explained I had a son with severe learning disabilities who struggled to cope without a bath Single mother They didn’t get back to me the next day until I chased and was told the the company that made the parts were on skeleton staff … Thankfully for me my neighbour had a boiler problem the next day and local Shrewsbury plumber diagnosed same problem in 5 minutes for free! He then ordered the part with no problem His total cost £200 Shropshire gas quoted me £608.44

My poor elderly and recently widowed mum has had no heating since September! She had no hot water until last week (3 weeks unable to shower or wash clothing) Shropshire Gas have been out 4 times and kept fitting different parts with no success. Mum told today that there’s a blockage and they need to charge her an additional £495 and don’t know when… they can do the job. Disgusted in the very poor service. 4 different engineers who don’t seem to know what they are doing. Are they qualified? I asked to speak to customer services but they don’t have any such person

Had our boiler serviced today . Great service , very professional and efficient. PPE worn too which was very good . Thank you Shropshire Gas will book again !

We have recently had our boiler which we were looking to replace next year fail unexpectedly. Shropshire Gas initially came out on the basis of a repair but taking everything into consideration we asked them to quote for a new boiler. They were here the next morning to survey, we had the quote that afternoon, and the new boiler fitted next day. Fantastic service.

Superb service from Shropshire gas. It was my first time in using their services, and I was not disappointed. The engineer was polite and explained everything in great detail. He also adhered to covid 19 precautions.
I am already in the process of ordering a wireless thermostat from these guys.
Thanks to all at Shropshire gas. Definitely 5 stars

Shropshire Gas were excellent from start to finish for the replacement of our boiler and associated works.
Their knowledge and professionalism from the initial visit right through to the handover was superb, answering all of the questions we had.
The price was competitive. They worked very tidily and adapted to some unforeseen issues during installation.
Overall we are very pleased with the service received and would definitely recommend for this type of work.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Had a new gas boiler, control systems and replacement radiator valves
installed by Shropshire Gas. The price was competitive and the installation was trouble free. A friendly professional service. Shropshire Gas are a friendly company to deal with and are good at what they do. I recommend them without reservation.
Service: Heating system installation