With a long history in maintenance and all associated services around domestic properties we are very well recognised in the market. As a specialist maintenance company servicing some of the largest portfolios in the country, we of course provide a wide and varied range of. Rapid Response has a wide and varying range of projects that span the vast requirements in property maintenance.
We work with multiple portfolio owners across the banking and property management sectors, large facilities management companies, and are specialists in insurance claims and emergency call-outs covering our extensive range of services for domestic and commercial property.
We are very fortunate to have an incredibly talented administrative and project management team at our base in Essex, as well as talented and highly professional specialist trades people who continually provide an exemplary service at the coal face every day!We hold all required and relevant accreditations & training certificates for the services we provide.
We work with multiple portfolio owners across the banking and property management sectors, large facilities management companies, and are specialists in insurance claims and emergency call-outs covering our extensive range of services for domestic and commercial property.
We are very fortunate to have an incredibly talented administrative and project management team at our base in Essex, as well as talented and highly professional specialist trades people who continually provide an exemplary service at the coal face every day!We hold all required and relevant accreditations & training certificates for the services we provide.
Services
Rapid Response are one of the leading maintenance companies in the region, and work with multiple portfolio owners across the banking and property management sectors. We also work with large facilities management companies providing a full and extensive range of services for domestic and commercial buildings.
Each of our contracts are allocated to a 'responsible contact' in the Rapid Response office. Once a project is underway and booked in by the planning team, engineers are assigned, and the project is scheduled. Every project is then confirmed internally the day before commencing works to make sure engineers are fully conversant with the project requirements, and materials required ready for the following day's work.
With a long history in maintenance and all associated services around domestic properties we are very well recognised in the market as one of the leading companies in our field. Working with insurance companies, banks, project management and facilities management companies, housing associations and portfolio owners, we can instigate a full maintenance and support program across a large and diverse portfolio.
Rapid Response boasts an enviable client base across a multitude of sectors. Although many of our clients are large private portfolio owners with high value properties, we work with numerous blue chip and public sector organisations including banks, councils, housing associations and property management companies.
One of the industries biggest faults is its ability not to service customers or occupier properly. Horror stories, and bad reviews are common place. Rapid Response are proud to have built its large, diverse and enviable customer base on pure trust. That is trust in responding effectively, and trust in providing high quality workmanship, which ultimately creates a very happy customer.
Reviews (9)
T. Times
May 22, 2021
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Kate Hawes
Jun 10, 2020
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Michael Harrison
Jun 02, 2020
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This company agreed to attend my property to repair as an emergency a faulty boiler. 2 days later they informed my insurers that the boiler was not registered and so they could not carry out the repair. I was in fact able to show the insurer the correct registration which had obviously been overlooked by Rapid Response. If they are not interested in insurance work then I suggest they decline to do it in future rather than wasting my time. I would not recommend this Company.
Nov 17, 2019
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High Praise
I would just like to highly commend the two engineers who attended my property today to repair my boiler.
Kane and Jack were on time, pleasant and worked diligently to repair the boiler and they made good time.
I am very impressed with Rapid Response in all my dealings with you, from the point of making the appointment time to the works being completed.
Thank you all so much.
Kind regards
D Miller
I would just like to highly commend the two engineers who attended my property today to repair my boiler.
Kane and Jack were on time, pleasant and worked diligently to repair the boiler and they made good time.
I am very impressed with Rapid Response in all my dealings with you, from the point of making the appointment time to the works being completed.
Thank you all so much.
Kind regards
D Miller
Patricia Dair
Nov 03, 2019
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Rapid Response were the company who carried out all the making good after the whole of the ground floor of the house was flooded. This had been an ongoing insurance claim and the whole process of dealing with the insurance side was stressful, time consuming, lengthy and traumatic.
As soon as Rapid Response started this last part of this process, ie. the reinstatement and making good, painting, decorating, plumbing, and a host of other works, everything was completed not only quickly, but also to a very high quality of work. As a company they pulled out all the stops and went out of their way to
As soon as Rapid Response started this last part of this process, ie. the reinstatement and making good, painting, decorating, plumbing, and a host of other works, everything was completed not only quickly, but also to a very high quality of work. As a company they pulled out all the stops and went out of their way to
James Moran
Jun 15, 2018
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I have really enjoyed working with Michael and the team at Rapid. The care and attention to detail is impeccable and their understanding that work needs to be completed on time is infallible. We have worked on a number of projects so far this year and have many more to come. The reactive side of things is invaluable also, they come out quickly and work with us to achieve the correct resolution. Thank you, James Moran, Group Facilities & Projects Manager, Seymour House Children’s Day Nurseries
Brian & Janet Stenner
Oct 17, 2017
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We had a routine maintenance call for our boiler on Thursday and it was discovered to be beyond repair. We ordered a replacement and on the following Tuesday the new boiler was installed by a hard working and very efficient young engineer, Dale Head. The following day the central heating pump failed and on Thursday another engineer called and replaced the pump. That is what we call professionalism!
Lydia Eden
Jun 02, 2017
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Highly recommend rapid response maintenance, There customer service is excellent, i reported to my insurance company a boiler fault, and rapid response came out the same day and fixed my boiler, They are extremely helpful and go out of there way to help you. The engineer who attended my property was very polite and explained every step of what he was doing. I have recommended this company to all of my friends and family.
Lucy Francis
May 04, 2017
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Fantastic service ! I had some bathroom works done at my house. So happy with the finished bathroom. I had a new bath fitted along with tiling to the walls and couldn't be more happier. Couldn't fault this company ! Office staff are very helpful and engineers are were very professional when they arrived. They also tided up after works carried out which was a bonus ! Highly recommend!
