Naming the company after his daughter, Alexandra Heating Services was founded by Alan Betts in 1999. From small beginnings as a sole trader, the company has progressed and developed into the successful business it is today. Alexandra Heating Services head office is a modern purpose built industrial unit, which provides product display areas, offices, a workshop and warehousing.
The unit is located at Old Sarum, Salisbury. We are conveniently sited to serve Dorset, Wiltshire, Hampshire and beyond including, Winchester, Littleton, Hursley, Twyford, Easton, Stockbridge, Kingsworthy, Alresford, Micheldever, Amesbury, Four Marks and Romsey. As a company we provide a highly professional service, keeping our specialist engineers up-to-date with training to ensure competency of all the current regulations and installation requirements.
The unit is located at Old Sarum, Salisbury. We are conveniently sited to serve Dorset, Wiltshire, Hampshire and beyond including, Winchester, Littleton, Hursley, Twyford, Easton, Stockbridge, Kingsworthy, Alresford, Micheldever, Amesbury, Four Marks and Romsey. As a company we provide a highly professional service, keeping our specialist engineers up-to-date with training to ensure competency of all the current regulations and installation requirements.
Services
These devices typically sit outside next to your home. Essentially ASHP uses the same technology as a fridge, only in reverse. Air Source Heat Pumps take the heat from the surrounding air via a fan, which gently heats a conducting liquid. This liquid is then compressed to raise the temperature to a useful level.
Reviews (10)
Ian Lewis
Oct 27, 2021
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Donald Morgan
Oct 22, 2021
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The pump on our heating and hot water system failed completely but a call in the morning to AHS resulted in outstandingly good and helpful service. By 5.00pm the friendly engineer had fixed the problem and serviced the boiler. The result? - the customer and a house full of guests were extremely pleased and grateful!! Could not have asked for better service!
Ben Biswell
Sep 02, 2021
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My Step-father organised for AHS to service and relight his Aga over 18 months ago.
After Jonathan (engineer) left I noticed that there appeared to be rather alot of flame inside the inspection window. After sharing photos and videos showing the concerns I was told to switch it off. Engineer (Jonathan) came back the following week. After leaving the problem came back however this time it contaminated the entire Aga.
I spoke with a manager (Lizzie) who suggested that they send a senior engineer to check the problem. I was immediately accused of causing the causing the problem which was staggering
After Jonathan (engineer) left I noticed that there appeared to be rather alot of flame inside the inspection window. After sharing photos and videos showing the concerns I was told to switch it off. Engineer (Jonathan) came back the following week. After leaving the problem came back however this time it contaminated the entire Aga.
I spoke with a manager (Lizzie) who suggested that they send a senior engineer to check the problem. I was immediately accused of causing the causing the problem which was staggering
Irene Lowndes
Jun 20, 2021
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The engineers who carried out the work arrived punctually each morning. They were polite and professional at all times. They answered any questions I asked in terms that I could understand!
They were good natured and worked well together - each clear about their specific responsibilities.
Everything was left in a clean and tidy condition.
I was very pleased with everything they did.
They were good natured and worked well together - each clear about their specific responsibilities.
Everything was left in a clean and tidy condition.
I was very pleased with everything they did.
Elizabeth Stones
May 05, 2021
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AHS were asked to install a new vented hot water cylinder (running off my very old solid fuel Aga) as the old cylinder had fractured. 2 engineers arrived and I was advised that I could do much better with a pressurised cylinder which would be heated on Economy 7 overnight...and to disconnect the water from the Aga.
I am delighted to say that it has worked beautifully. My water is heated for 2 hours overnight, the hot water flows at a much greater rate, particularly on the 2nd floor in the loft which used to take hours to fill a bath and there are no noisy shower pumps, no cold water /header tanks
I am delighted to say that it has worked beautifully. My water is heated for 2 hours overnight, the hot water flows at a much greater rate, particularly on the 2nd floor in the loft which used to take hours to fill a bath and there are no noisy shower pumps, no cold water /header tanks
Jane Elliott
May 04, 2021
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We had a major leak at the weekend, from the heating system that ran through two floors and through the dining room ceiling.
AHS were quick to respond, finding the source of the leak and isolated the running water, thankfully still leaving us with water. The engineers returned on the Monday with the correct fittings and repaired the leak, causing minimal damage.
I would recommend using AHS without a shadow of doubt, both engineers that attended my property were polite and knowledgeable and any worries I had were addressed.
AHS were quick to respond, finding the source of the leak and isolated the running water, thankfully still leaving us with water. The engineers returned on the Monday with the correct fittings and repaired the leak, causing minimal damage.
I would recommend using AHS without a shadow of doubt, both engineers that attended my property were polite and knowledgeable and any worries I had were addressed.
Wycliffe Sylvester-Fraser
Apr 27, 2021
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Recently had the misfortune to have a water-leak from my heating system. We had water dripping from the dining room ceiling, while not. A deluge it was enough to fill a two-litre bowl in the space of a few mins.
Called the insurance company who organised for a plumber to come out. This took more than the 24h promised. The plumber cut some holes in the ceiling and to see what was happening. Unfortunately, he could not find the fault. After approximately two hours. He gave up and explained that because we did not have track and trace cover, he could not find the fault to repair.
Called in AHS who
Called the insurance company who organised for a plumber to come out. This took more than the 24h promised. The plumber cut some holes in the ceiling and to see what was happening. Unfortunately, he could not find the fault. After approximately two hours. He gave up and explained that because we did not have track and trace cover, he could not find the fault to repair.
Called in AHS who
Kim Munro
Feb 07, 2021
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As a so called ‘valued customer’ of many years, I was charged £258.00 for 2 call outs to relight our Aga after is going out after a routine service whilst I had to wait for spare parts to arrive. The Aga was working before the service. I was not told that I would be charged for these call outs. I could not manage without the Aga as I am carer for my very elderly in-laws who are 90 and 98 years of age. We have no other form of cooking facilities. I had already paid 2 invoices totalling £563.40 for service and replacement parts.
I will not be using them again.
I will not be using them again.
Mark Walker
Dec 05, 2020
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Ian Worlock
Nov 03, 2020
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We have been using AHS since 2006. They are highly professional very responsive to a problem. We had three engineers fitting our new boiler. All were very polite. Really nice guys. The girls in the office are always cheerful and responsive. We have no reservations in recommending this company. Robbie in particular is a star.
Services: Heating system repair, HVAC maintenance, Thermostat repair, Heating maintenance, Heating system installation, Thermostat installation
We have been using AHS since 2006. They are highly professional very responsive to a problem. We had three engineers fitting our new boiler. All were very polite. Really nice guys. The girls in the office are always cheerful and responsive. We have no reservations in recommending this company. Robbie in particular is a star.
Services: Heating system repair, HVAC maintenance, Thermostat repair, Heating maintenance, Heating system installation, Thermostat installation
