Worksmart provided us with a clear solution to manage the requirements of SM&CR. By partnering with Worksmart, we successfully executed the Certification process well ahead of schedule. By adopting IAC - Singapore, FI's will be able to demonstrate a true commitment to putting customers at the heart of the business and will allow Senior Managers to focus on the outcomes expected by the Monetary Authority of Singapore.
It has been A HUGE success, genuinely impacting the working day for thousands of people in HSBC and generating, in one swoop, tens of thousands of extra hours per year of customer-facing time. I have to say, implementing Tracsmart to better manage our training and competence is one of the projects I am most proud of in my career, simply for the continuous impact it is having.
Moving from a paper based to an intuative online complaints solution has been transformational for our business. By implementing Testsmart, I was able to transform my competence testing programme overnight.
It has been A HUGE success, genuinely impacting the working day for thousands of people in HSBC and generating, in one swoop, tens of thousands of extra hours per year of customer-facing time. I have to say, implementing Tracsmart to better manage our training and competence is one of the projects I am most proud of in my career, simply for the continuous impact it is having.
Moving from a paper based to an intuative online complaints solution has been transformational for our business. By implementing Testsmart, I was able to transform my competence testing programme overnight.
Services
Caresmart is an award-winning RegTech case and complaint management solution that underpins an organisation's customer experience team. It supports those accountable for effective complaints management all the way through to the customer facing agents and case managers that undertake the day to day complaints processing and management.
No longer a tick box exercise, diversity and inclusion (D&I) through the regulator's eyes is an indicator of your firm's approach to Conduct and Culture. Firms, therefore, should be prepared for the FCA to start asking questions about the diversity of their management team and how they are creating an environment in which all people of all backgrounds feel free to speak up.
Reviews (3)
B. Frozen
Jan 17, 2020
Report
They treat potential employees like trash! Never do business with this awful company. My wife. Patricia. QA tester. She took a day off holiday and was very excited to have an interview with you. She studied all week getting ready. She turned up and told the position was already filled. Not even tried to give her an interview. I hope you feel bad and ashamed for what you have done.
Pat
Nov 27, 2019
Report
I was scheduled for an interview for this company. When I went on to attend the interview, I was told that the interview was cancelled because someone has got the job! I've never had such a bad experience in finding a job. Honestly, I felt so humiliated! Worksmart doesn't treat their applicants fairly. At least give them a chance of attending the interview and see what they are like. Also, you should at least try and interview (by phone) the applicant first before scheduling an interview only to cancel it at the end without even apologising or notifying the applicant! Time wasted!
I hope no other
I hope no other
Slim One
Nov 02, 2019
Report
The interview was conducted very well and i enjoyed the visit, performed well on a test, but I was excluded from the next stage from a set of coding questions which was not listed anywhere in the job specification, even at desirable level.
At my last site interview for a separate company (not Worksmart) I was told at the interview that I seemed target driven, only to be told I lacked initiative as feedback a few days later because of consulting with colleagues regularly as part of quality assurance. So that's why I feel a bit short changed.
At my last site interview for a separate company (not Worksmart) I was told at the interview that I seemed target driven, only to be told I lacked initiative as feedback a few days later because of consulting with colleagues regularly as part of quality assurance. So that's why I feel a bit short changed.
