Are you looking for Premium Timber Windows & Doors? We Manufacture and Install High Quality Sash & Casement Windows. We also Make Beautiful Hardwood & Accoya Replica Period Front Doors, French Doors, Bifold Doors and Crittal Doors & Windows. Free Quotations & Surveys in Brighton and across Sussex. The Foremost Window & Door Experts on Listed Buildings, Conservation Areas and Heritage Joinery.
Great offers on Accoya and Hardwood for 2020. Replacement Timber Windows, Sash Window Restoration & Double Glazing in Brighton Hove & across Sussex. Pembroke & Nash specialise in the repair, restoration, double glazing and replacement of wooden sliding box sash windows. We also supply and fit all types of wooden windows, bespoke joinery and doors.
Our offices are based in Brighton & Hove, our workshops are on the outskirts of Lewes, enabling us to cover all of the Sussex area. The installation of double glazing into listed buildings and conservation areas is an area of expertise for us. With high performance traditional joinery coming with an insurance backed warranty, customer reviews & monitoring by Checkatrade, we are very proud of ever growing reputation.
Great offers on Accoya and Hardwood for 2020. Replacement Timber Windows, Sash Window Restoration & Double Glazing in Brighton Hove & across Sussex. Pembroke & Nash specialise in the repair, restoration, double glazing and replacement of wooden sliding box sash windows. We also supply and fit all types of wooden windows, bespoke joinery and doors.
Our offices are based in Brighton & Hove, our workshops are on the outskirts of Lewes, enabling us to cover all of the Sussex area. The installation of double glazing into listed buildings and conservation areas is an area of expertise for us. With high performance traditional joinery coming with an insurance backed warranty, customer reviews & monitoring by Checkatrade, we are very proud of ever growing reputation.
Services
As you may be aware the name "Sash Window" can refer to many types and styles of sash windows. We have compiled a quick guide with descriptions that will take you through to the relevant information page on our website. A. Box sash window will have a box cavity where the sash weights are hidden. A box sash window is the true sash window.
Reviews (9)
Rachel Ward
Jan 03, 2022
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Sadly I have no option but to write this review. I have been booked into having my windows replaced for today but have heard nothing from this company and despite leaving many many messages no one has got back to me . The website does not seem to work and the face book page is down . Even the glass supplier cannot get a reply . Feeling very disappointed and angry with the complete lack of information .
Update 16.12.21
This reply from Pembroke and Nash does not refer to any of the issues I am having . I have spoken to the director yesterday who basically said that as I paid my deposit in July
Update 16.12.21
This reply from Pembroke and Nash does not refer to any of the issues I am having . I have spoken to the director yesterday who basically said that as I paid my deposit in July
Jon Robins
Dec 20, 2021
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I am writing to endorse the criticisms made of Pembroke & Nash. Our experience has been identical to those described in the last few weeks. We have been kept waiting months with no contact from P&N unless we have chased them down - appalling customer service. We have just attempted to visit their shop in Hove - only to discover another windows business operating from the premises. We can't ring the company up because it's constantly on answering machine, doesn't respond to emails nor does it respond to comments on its online invoice system (apparently their preferred means of communication). When
Neale Graham
Dec 14, 2021
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I want to second everything all the recent reviews have said here about this inept business.
Having raced around to the house for an admittedly competitive quote in the late spring, then taken our not inconsiderable deposit at the end of June, promises were made the work would be done by September.
If we hadn't tried to contact them repeatedly in the last six months, we wouldn't have heard anything from them at all.
When we have got through to someone it's been promises immediately broken. We asked for a start date - never came. We asked for some draught proofing - never came. Then it's been
Having raced around to the house for an admittedly competitive quote in the late spring, then taken our not inconsiderable deposit at the end of June, promises were made the work would be done by September.
If we hadn't tried to contact them repeatedly in the last six months, we wouldn't have heard anything from them at all.
When we have got through to someone it's been promises immediately broken. We asked for a start date - never came. We asked for some draught proofing - never came. Then it's been
Tom Copeland
Dec 13, 2021
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Gave PN the benefit of doubt for a long time due to seemingly genuine COVID delays before having to leave a negative review but now has been too long and the issues are no longer COVID delay related. Also, it seems many others have had the same issues we have reading other reviews - I look forward to the generic copy & paste response from PN below this post ...
Initially waited over double the informed time for fitting, during which time two fitting dates were missed without any communication, finding out about the delays by having to call ourselves for updates.
Understandable delays during COVID
Initially waited over double the informed time for fitting, during which time two fitting dates were missed without any communication, finding out about the delays by having to call ourselves for updates.
Understandable delays during COVID
Tim Aldous
Dec 06, 2021
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Cynthia Knowles
Dec 05, 2021
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Unfortunately I have had exactly the same experience as the previous posts. Having paid a 50% deposit equating to over £2000 and promised an installation date of Monday 13 December, I have been ignored, phone calls not returned and ghosted. I understand that they are busy and may have supply issues, but some sort of communication about this is all I wanted. I am now left with leaking windows in the winter months and mould forming in my property. Totally unacceptable customer service. I will be speaking to FENSA as P&N should not be certified installers and requesting a refund from them.
Mike Peckham
Nov 17, 2021
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This is a truly awful company to deal with. Last year we gave Pembroke and Nash the benefit of the doubt that their terrible lack of communication, constantly moving installation dates and unpleasant manner might have been as a result of Covid. This year I commissioned them for a second project, paying my deposit in March and being promised installation dates in June, July, August, September, November and most recently, the 6th December. As the date grew close, and as I had to arrange access to the property for the installers, I contacted Pembroke and Nash to confirm arrival times etc. I have been
Norman Fisher
Nov 16, 2021
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Adrian Beaumont
Nov 13, 2021
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Great service to begin with. Took a deposit with 6-8 week lead time. They took a further 3k a while later which seemed ok. The 6-8 wk lead time came and went. No response to voice messages I left and then I was called weeks ago by a PR guy they’d brought in as they were so behind and weren’t able to respond to people (he told me). He also told me the lead time had now gone to 12 -16 weeks and asked me if the 6th Dec would be ok for the window fitting - I didn’t have any choice but to say yes. So I’ve been expecting them for weeks to start next Monday, 6th Dec: no scaffolding up, no replies
