Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands. We work with all the major Banks and Building Societies and can assist with a variety of different reports. Our offices are countrywide, for full details of where we cover please look at our interactive map to assist you, or alternatively please contact our office where we will be happy to help!
Our surveyors hold a wealth of experience obtained over many years in the industry which allows us to produce high quality, accurate reports for our clients. Office staff specialise in specific areas of the process and can offer accurate advice throughout the process. Our staff will remain professional and helpful throughout the process right from your first contact in the office through to completion of your report.
Our surveyors hold a wealth of experience obtained over many years in the industry which allows us to produce high quality, accurate reports for our clients. Office staff specialise in specific areas of the process and can offer accurate advice throughout the process. Our staff will remain professional and helpful throughout the process right from your first contact in the office through to completion of your report.
Services
With a highly experienced team of surveyors throughout the country, we are well placed to work with other professional services including estate agents, brokers and solicitors. We provide a referral scheme for our partners and can carry out valuations, HomeBuyer Reports or Building Surveys for both your buyer and seller clients.
Help to Buy covers a number of government schemes aimed at helping the public to purchase property. These include Help to Buy: ISA, Help to Buy: Shared Ownership, and Help to Buy: Equity Loan. Help to Buy: Shared Ownership allows you to buy a share of your home and pay rent on the remaining share. The share you own can be increased as and when you can afford to buy more.
A Private Valuation is a report that provides you with the current Market Value of a residential property in line with RICS Red Book requirements. The Valuation will also give you a general overview of the property. A valuation is required by a Housing Association due to selling a shared ownership property or purchasing further shares in the property (also known as staircasing).
A Building Survey is a report for clients who are seeking a professional opinion based on a detailed assessment of a property. On receipt of a Building Survey, you should have all the information you need to make a decision on purchasing a property. The Building Survey Service is delivered in accordance with the Home Survey Standard (1st edition) RICS Professional Statement and is equivalent to Survey Level Three.
Reviews (10)
Adam Thwaites
Nov 29, 2021
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The same surveyor came out for two different lenders to survey the same BTL property. In one report he said the property was suitable for lending, and in the other he wrote that it didn't. It's a shame all these freebie mortgage surveying companies are so bad, but then the banks probably pay them peanuts, and you know what that gets you.
John Waining
Oct 06, 2021
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Quite possibly the worst firm I have ever had professional dealings with.
Pinnacle were instructed to perform a valuation of a property I own for a re mortgage. On arriving the valuer told me he was only there to confirm a house existed (really professional and making a joke of the entire industry they work in!) and then when the valuation came back it was £0 due to proximity to high speed rail (the house is close to a proposed maintenance line of HS2 but this would only be used occasionally and limited to 50km/h).
I have appealed the valuation 3 times through the lender and each time they have
Pinnacle were instructed to perform a valuation of a property I own for a re mortgage. On arriving the valuer told me he was only there to confirm a house existed (really professional and making a joke of the entire industry they work in!) and then when the valuation came back it was £0 due to proximity to high speed rail (the house is close to a proposed maintenance line of HS2 but this would only be used occasionally and limited to 50km/h).
I have appealed the valuation 3 times through the lender and each time they have
Fatemeh Moussavi
Sep 20, 2021
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I’m not a property owner - rather a tenant in a property which requires assessment by this company. I’m here to mention the entirely unprofessional nature of their communication. Rude, impatient, and unwilling to grasp that people cannot be available at short notice in the middle of the day.
I explained that I had limited availability due to working in healthcare, especially given their rigid schedule of Mon-Fri 0900-1400. After finally finding a date I could offer, several weeks away, I was met with a frustrated sigh and told “I guess it’ll have to do”. Yes, I think you’ll find it
I explained that I had limited availability due to working in healthcare, especially given their rigid schedule of Mon-Fri 0900-1400. After finally finding a date I could offer, several weeks away, I was met with a frustrated sigh and told “I guess it’ll have to do”. Yes, I think you’ll find it
Chelsea West
Sep 16, 2021
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I was informed that Pinnacle Surveyors would be carrying out our valuation on behalf of our mortgage lender. I read the reviews and was not exactly filled with joy.
Paul Cable undertook the inspection and noted within the report that there was no garden/balcony nor any additional rooms, despite the apartment having a wrap around balcony and a small office space.
Whilst I anticipated a slight under valuation, nothing could prepare me for extent at which Paul valued the property, particularly as a friend had purchased a similar apartment within the complex for just under that figure 2 years ago
Paul Cable undertook the inspection and noted within the report that there was no garden/balcony nor any additional rooms, despite the apartment having a wrap around balcony and a small office space.
Whilst I anticipated a slight under valuation, nothing could prepare me for extent at which Paul valued the property, particularly as a friend had purchased a similar apartment within the complex for just under that figure 2 years ago
Claire Hamilton
May 07, 2021
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On reading the previous reviews on here I was somewhat worried about Pinnacle coming out to do a lender valuation on my property, given that a desk top valuation had come in considerably lower than expected (not undertaken by Pinnacle I believe), and I had requested a site visit. Jonathan Sharp visited my property and I have to say that he was very professional and courteous throughout the visit and very thorough in assessing the property, taking measurements and asking appropriate questions. After a sleepless week, I now have a valuation in line with what I had originally thought. Thank you Jonathan
Jess
Feb 03, 2021
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DO NOT use this company. AVOID at all costs! Phil from Pinnacle Surveyors came to do a survey on our house which we are selling. When he visited, he didn't even look in the rooms that we were in, asked barely any questions - the only thing he did mention was that he'd not looked in the loft at a recent property he'd done a 'survey' on nearby, so he had to go back there afterwards. This company and their practices are incompetent and disingenuous. For context, within 2 days of our house being on the market, we had lots of interest and numerous offers. Phil from Pinnacle came into our home for about
Tom Owen
Nov 28, 2020
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Should be call prejudice surveyors. Right to buy property at more than 40k knocked off the value of the property. Everything else in the mortgage application approved and and out of town man has a 7 minute run round the house and takes a picture on a tablet and assumes although the property itself is perfectly good condition and no has concerns structural wise. This person who has no idea has decided the house wouldn't sell in the future. Ignoring the fact that several houses have been bought on our road and lived in for years because its such a nice area people don't leave or sell. Of all the
Rob Stoke
Sep 11, 2020
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A surveyor at Pinnacle did a number of surveys for me and was very proud of what they called the “drive by valuation” which is a rapid form of survey they do when they have already decided what the client wants them to report. Dig a bit deeper and look into their ownership to see where their interests lie. it’s all about turnover, taking the money and running. Never use them for a remortgage if the lender is offering an inclusive/free valuation. Spend your own money instructing a local surveyor. Any firm is a better option than Pinnacle.
Ruth Bellingham
Jul 21, 2020
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The activities of Pinnacle Surveyors are quite disturbing, they seem to have a policy of suppressing mortgage approvals by under-valuing properties or sabotaging the process. They are not as “independent” as they claim. CO2 Commercial Limited is the parent company of Pinnacle and lists the front men and women, along with the truly massive mortgage broker, the Mortgage Advice Bureau, which is the largest single equity holder in CO2 Commercial and therefore Pinnacle. Pinnacle’s massive expansion, apparently through territorial franchises, suggests they have hit upon a business model based on
Dan Kent
Jun 03, 2018
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I would give this appalling company 0 starts if I could. Avoid like the plague. Nationwide arranged for me to have a homebuyer survey done through Pinaccle Surveyors that cost me £275.00.
Within 1 day of having the keys to my new flat, there was really bad damp in 3 corners of the flat (see picture). This was caused by badly blocked gutters. Parts of the guttering were also so badly broken they had come apart and were being held up by a satellite dish (see picture). Of course, none of this was mentioned in the report and when I followed up with them, they absolved themselves of all blame.
Within 1 day of having the keys to my new flat, there was really bad damp in 3 corners of the flat (see picture). This was caused by badly blocked gutters. Parts of the guttering were also so badly broken they had come apart and were being held up by a satellite dish (see picture). Of course, none of this was mentioned in the report and when I followed up with them, they absolved themselves of all blame.
