At Crystal we believe in giving customers choices to ensure they win in today's competitive market. We have provided high performance, high quality products to the new build, refurbishment, home improvement and construction industries for over 25 years. Our range is huge and includes. Our range of products is huge and are manufactured to the highest quality standards at competitive prices.
Services
Our PVC-U window and door profiles carry a 10 year manufacturer's warranty. They are BSI Kite Marked, with manufacture and supply carried out under ISO 9001 quality management systems. Every aspect of the manufacturing process, from blending to extrusion, injection moulding to foil finishing, is tested to ensure a consistently high quality product.
Crystal have made it easy for merchants to sell, and their customers to buy, PVC-U windows, doors and conservatories and benefit from a huge new market. Crystal are proud of their work and look forward to next year's BMN Supplier of the Year award where they will try to take the award for the second year!
From industry news and product development, to omnichannel selling and marketing to Crystal's latest news! Crystal are pleased to announce the appointment of Kevin Cornwall as our new Window & Door Centre Manager. Kevin will be responsible for the strategic leadership of the Window & Door Centres and will contribute to the overall growth strategy, helping Crystal achieve further success within the merchant sector across the UK.
Due to significant and continued growth, Crystal, the UK's leading manufacturer of PVC-U and aluminium windows, doors and conservatories has various new exciting career opportunities and is seeking high calibre candidates to join our company. We know that finding a meaningful and rewarding job can be a long journey.
We regularly review projects at completion and develop a project report into a case study for publication on the website. When Tippers - one of the UK's leading Builders' merchants - decided to install a PVC-U and aluminium window and doors showroom in Lichfield, it specified Crystal's market leading products.
Reviews (10)
Simon Plummer
Jul 21, 2021
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Ordered french door and window through B&q and have to say one of the worst decisions I’ve ever made their guaranteed delivery of 21 days took 89 days before I recieved the complete order after a series of false delivery dates part order deliveries eg no windows to go with frame or no frame to go with windows.one day delivery was down for and never showed lied to by the staff.I must have rang them 500 times and they answered 10 times with excuses I’ve sat with a gap in my summerhouse waiting for my door which they sold elsewhere and had to re order .finally arrived and handle needed taking
Riders Of Rohan
Jul 18, 2021
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Absolutely shocking company, ordered french doors over 10 weeks ago. I phoned up before I ordered and asked could they meet the 28 day delivery as stated, they said yes. The worst thing about this company is the constant lies, they have promised me 6 delivery dates so far and not once have they turned up or called to cancelled, they simply do not show up. They are simply not big enough to have screwfix and b&q on their books. Who ever runs this company would be out of their depth as 2nd in command on an ice cream van. Absolutely brain dead. Lie after lie after lie. Screwfix have stopped them placing
P. C.
Jul 13, 2021
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James Allen
May 22, 2021
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Warning, Do not purchase any products advertised by Crystal-direct. I placed my order for sliding patio doors some 6 weeks ago. Thankfully through a reputable company Screwfix who I had to turn to to in order to retrieve my money. I have been given a string of conflicting delivery dates NON of which where ever going to be fulfilled, as I have battled with this company to learn that they have not even begun the manufacturing of my order. I was then told by supposedly a senior member of staff there that they cannot tell me when or even if they can fulfil the order. The advised to cancel the order
Luke Dwyer
May 06, 2021
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DO NOT USE THIS COMPANY.
The words useless come to mind when I try to sum up my experience with this company.
I placed an order on the 15th April with a 15 days delivery we're now 41 days in and still no items, along with this I received a number of emails confirming the 21st of May as my delivery date to which I arranged a fitter for the following day, a couple of days before I emailed Crystal Direct to ask what time I should be expecting delivery to which I received a email back saying that they had sent me the wrong delivery date in error and the items wouldn't come until the following Tuesday
The words useless come to mind when I try to sum up my experience with this company.
I placed an order on the 15th April with a 15 days delivery we're now 41 days in and still no items, along with this I received a number of emails confirming the 21st of May as my delivery date to which I arranged a fitter for the following day, a couple of days before I emailed Crystal Direct to ask what time I should be expecting delivery to which I received a email back saying that they had sent me the wrong delivery date in error and the items wouldn't come until the following Tuesday
Oladapo Adegoke
Apr 09, 2021
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Ridiculous company that cannot get anything right. I purchased double glazed windows from screwfix it is was manufactured by this company. I got this note after purchase. "glazing is supplied loose on delivery unless requested as factory glazed at which point this is noted in the Specification and glazing detail below". This was not mentioned anywhere on screwfix website. This is misrepresentation. The delivery date has change two times. Stay away if you see the name on any website. I will give this company a zero star if I can.
Vanessa McClafferty
Aug 06, 2020
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Not even one star. Terrible customer service. Had someone waiting in for delivery on two occasions - both times a failure to deliver - with no contact at all from the company. I have found out that there is a further 10 day delay - no body had the courtesy to let me know. Appalling customer service.
Leah Mussell
Jul 14, 2020
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Avoid like the plague!! Absolutely zero communication, constantly chasing them for some kind of answer. Everyone I've spoken to have no idea what's going on or what to do. Ineptitude at its finest. 8 weeks in and still without a complete unit. Do not use them!!!!
EDIT- I understand there are delays due to covid, that is absolutely fine. What is not fine, is the ineptitude of staff, the zero communication to alert customers to this, or indeed anything else. Not once have I had an apology from anybody, still waiting a call back 3 weeks later... Never again.
EDIT- I understand there are delays due to covid, that is absolutely fine. What is not fine, is the ineptitude of staff, the zero communication to alert customers to this, or indeed anything else. Not once have I had an apology from anybody, still waiting a call back 3 weeks later... Never again.
Sam Wallace
Jul 10, 2020
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Avoid avoid avoid, terriabe customer service doesn't deserve 1 star! Delivered to the house sent 1 delivery driver to do the job. The Wife stayed home to accept the delivery. Doors being very large and above average size meaning very very heavy meaning Pregnant wife was made to help the driver. Now is in pain. Rang up and complained, basicly got a sorry and left at that.
Pisstakers, take your business elseware and avoid Theese!
Pisstakers, take your business elseware and avoid Theese!
James Jordan
Jul 26, 2019
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Great company to deal with, Dealt with them for many years their customer care is second to none. Quality windows, doors and conservatories every time also worth noting the coloured frames which are becoming more popular last very well. I visited a returning customer to my building company recently where we fitted a whole house full of windows and doors 5 years ago - the colour on the frames were as good as the day we fitted them. Keep up the good work!
