Salter Heating & Plumbing Services
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Salter Heating & Plumbing Services
Our Station road showroom is now back to normal opening hours which is 9am to 5pm Monday to Thursday, 9am to 4:30pm on a Friday and 9am to 12:30pm on Saturdays. We would ask that customers ensure they wear face masks and use the hand sanitiser provided when visiting our showrooms. All of the above times and openings are subject to further guidance from the Welsh Government and are subject to change.

Salter Heating is an established family-run business in the heart of Chepstow. We offer servicing and maintenance on gas, LPG, oil and solid fuel central heating systems, plus the supply and installation of boilers, under-floor heating, renewables, oil tanks and flues. Our engineers are experienced and professionally accredited, offering peace of mind and an excellent service.

We offer free quotations with on-site visits, and work in south east Wales, Forest of Dean and Gloucestershire. Many of our workers have been with us from their apprenticeships and we take pride in their skills and experience.
Services
Salter Heating Services began as a family company in the late 1970s, concentrating on plumbing, boiler and central heating system installations. Although based in Chepstow, we were soon working across the old county of Gwent and the Forest of Dean. Upper Nelson Street in Chepstow became our first premises and as our workforce grew we moved homes, with several stops around Station Road and School Hill.
We offer boiler installations from brands such as Veissman, Valliant, Glowworm, Worcester, Grant and Trianco; our experience means we can advise on the best boiler for your system, lifestyle and budget. For larger works our free, no-obligation on-site quotations are offered during working hours on Monday, Tuesday, Thursday and Friday.
A customer had moved in to a new property and asked us to quote for a new central heating system. From the initial survey we found an antiquated oil boiler which failed to comply with regulations and was also very inefficient. The system also had an oil tank in the integrity of the building which was a huge fire risk.
Our engineers are qualified through OFTEC, Gas Safe and HETAS to work with oil, gas, LPG and solid fuel. Many of our engineers have been with us since their apprenticeships and are experienced tradesmen who receive regular training. Our team can service oil, gas, LPG and solid fuel boilers and central heating systems, plus solar heating systems.
We offer all aspects of plumbing works, from kitchen taps, plumbing-in dishwashers or washing machines and those pesky leaks, to full bathroom and kitchen installations. We also carry out related works such as plastering, tiling and under-floor heating, plus plumbing with any building work.
Reviews (14)
Anne Curran
Anne Curran
Jul 06, 2021
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Appointment arranged within 24 hours of phoning Salter. Engineer called to diagnose and fix a problem with our central heating. He was pleasant, polite and very knowledgeable. He identified the fault, took time to explain it clearly. No problems since his visit. I would recommend using Salter.
Ian Morris
Ian Morris
Apr 06, 2021
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Used Salter Heating several times , both for new bathrooms and emergencies. Very professional, very helpful, very knowledgeable and were able to fix our problems in a very timely manner. All staff, both office and engineers, both very friendly and helpful.
Service: Heating system repair
Ian Morris
Ian Morris
Mar 18, 2021
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Used Salter Heating several times , both for new bathrooms and emergencies. Very professional, very helpful, very knowledgeable and were able to fix our problems in a very timely manner. All staff, both office and engineers, both very friendly and helpful.
Service: Heating system repair
Paul Burrows
Paul Burrows
Mar 14, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent company. When my parents' boiler needed an emergency replacement, Derek and the team were outstanding in the way that they responded. Friendly, efficient and professional. Highly recommended.
Services: Heating system repair, Heating maintenance
Paul Burrows
Paul Burrows
Mar 14, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent company. When my parents' boiler needed an emergency replacement, Derek and the team were outstanding in the way that they responded. Friendly, efficient and professional. Highly recommended.
Services: Heating system repair, Heating maintenance
D. Diy
D. Diy
Feb 15, 2021
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Critical: Professionalism, Quality, Responsiveness
Salter's attended to try to fix our boiler but were unable to fix it despite multiple visits. Lengthy saga which wasn't handled well. Rude and abrupt. Will not use again.
Service: Heating system repair
D. Diy
D. Diy
Feb 11, 2021
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Critical: Professionalism, Quality, Responsiveness
Salter's attended to try to fix our boiler but were unable to fix it despite multiple visits. Lengthy saga which wasn't handled well. Rude and abrupt. Will not use again.
Service: Heating system repair
Stuart Pay-Savage
Stuart Pay-Savage
Jan 21, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Installed our log burner today. Did a wonderful job adapting our existing fire place, very professional service. Log burner looks wonderful.
Stuart Pay-Savage
Stuart Pay-Savage
Jan 18, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Installed our log burner today. Did a wonderful job adapting our existing fire place, very professional service. Log burner looks wonderful.
Sarah Spear
Sarah Spear
Aug 06, 2020
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Positive: Professionalism, Responsiveness, Value
Have used Salter Heating for a number of years and always found them to be professional and friendly. Will continue to use their services in the future
Services: Heating system repair, Heating maintenance
Sarah Spear
Sarah Spear
Jun 23, 2020
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Positive: Professionalism, Responsiveness, Value
Have used Salter Heating for a number of years and always found them to be professional and friendly. Will continue to use their services in the future
Services: Heating system repair, Heating maintenance
Daniel Welch
Daniel Welch
Jun 29, 2019
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The lads from Salter Heating recently fitted a log burner and an unvented hot water system for me. Simon and Ryan did a fantastic job and were very friendly, trustworthy and pleasant to have in the house for the 5 days they were here. They were very accommodating to my requests of where to route pipes and place components to best suit the resoration we are undertaking and always cleared up after themselves leaving the place cleaner than when they found it.
Before the new system was fitted I came downstairs one morning and found a significant leak in one of the joints of the old system. I was due
Jenny Bevan
Jenny Bevan
Dec 17, 2018
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I had an old Vaillant boiler which began to make a dreadful noise. A young man from Salters came and could not at all find out what it was, spending a deal of time on the phone to his company and to the manufacturers. This resulted in my gradually spending EIGHT HUNDRED POUNDS on new parts and the problem was not fixed then.
The straw that finally broke the camel's back was a brief visit from Shiny shoes of the office, who went around making useless remarks about gas piping, showing complete disinterest in refunding for the new parts, disinterested in the fact that their customer was out of pocket
Michelle Dalley
Michelle Dalley
May 07, 2016
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Highly recommended!
We went to Classic Stoves for our first wood burning stove . The team were really helpful and took time to understand what we needed. Their expertise was evident and we were confident that they were the best choice for our fire, pricing was very competitive too. The team installed it quickly and tidily (!) all in time for the start of the colder weather - now we're looking forward to colder nights and the warmth of our wood burner!