Potts Locksmiths
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Potts Locksmiths
Potts Locksmiths pride themselves on excellent practical skills; good communication and customer skills with a patient approach with the ability of paying attention to detail. We can provide an extensive range of key cutting for numerous types of different keys as well as warrant and bailiff work. We provide an extensive range of services with a 24 hour rapid response call out.

Over the years we have carried out works for and on behalf of Police Constabularies and also for Borough Councils. We provide our emergency residence and business locksmith services 24 hours a day, 7 days a week. We are based in Darlington but service the surround areas within County Durham and Teeside.

We pride ourselves on our excellent communication skills and our patient approach with the ability of paying attention to detail. If you'd like to know what our customers think check out our reviews. We are here to help with every type of business or home emergency, lock repairs and upgrades. We are a family run business, over 3 generations.
Services
We have the ability to cut keys on site. We have a state of the art cutting machine in our vans allowing us to cut your key for you, while you wait at your home or work. We do our best to offer every service to help you when we can but we know our strengths and weaknesses and if something can't be done by us properly we will direct you to someone who can do it to make sure it is completed to a high standard.
In addition to assisting you with repairing any damage caused, replacing locks and repairing security systems, we are happy to offer our expert advice on how to prevent any burglaries and break-ins. Any additional locks on doors/windows & deadlocks are just some of the measures we might suggest to add additional security and protection to your home.
We stock a wide range of both Cylinder and mortice locks at all times, any specialist locks or keys that we don't stock can be sourced by us as expert locksmiths. Having a door chain installed can allow you to answer the door without leaving yourself exposed to any threats. A simple, yet cost effective way to add security and safety to your home.
Potts Locksmiths in Darlington have the ability to cut keys on site. We have a state of the art cutting machine in our vans allowing us to cut your key for you, while you wait at your home or work. We also stock most keys for commercial and domestic buildings so if your need keys for your house or business I can cut them and you can test they work - This will give you a correctly cut key guaranteed!
Reviews (10)
Colin Taylor
Colin Taylor
Dec 27, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Shane came out to us the day we called him. He was prompt, honest, and efficient…and all this with the friendliest of approaches. We were delighted with the service and could not have asked for anything better.
H. Singh
H. Singh
Dec 22, 2021
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I have used Shane Potts' professional locksmith service numerous times over the years and he approachable, amenable and always prices fairly. Always helps where and when he can. Thank you Shane.
David Mole
David Mole
Dec 22, 2021
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What an absolute gentleman Shane is!! Minor lock problem (minor mechanically that is - but major to me!) was fixed promptly and efficiently, and reason for the initial problem explained with a friendly smile.
I must give Potts Locksmiths the highest recommendation and my most sincere thanks.
E. C.
E. C.
Dec 19, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Excellent response from Shane, very punctual, professional and friendly, had my broken door lock fixed in no time and helped me with another lock that needed adjusting. Cannot rate the services highly enough. Would not hesitate to use again.
Alan Gilliland
Alan Gilliland
Dec 02, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
He came out within hours on Saturday pm to fix bathroom latch jammed. Had to drill out to release, removed whole lock mechanism and replaced on Monday with new. Did both bathrooms while at it (shower room catch was not opening properly also). Very cheerful, professional. A pleasure to have working here. Totally recommend!
Christopher Scott
Christopher Scott
Nov 20, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Patio door lock broke and I managed to get an appointment straight away. Excellent service and would definitely use again. Thanks very much
Simon Wood
Simon Wood
Nov 20, 2021
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Gave an estimated time of arrival which was already pretty prompt, but then called to say could be there earlier if suitable, so really happy with the response time. Professional and cheerful on the job. Went beyond making the fix and solved a couple of other issues we'd had at no extra cost. TIDIED UP AFTER HIMSELF - seems an odd thing to highlight, but wouldn't be the first time we've been left with a mess after calling out tradespeople
John Tapster
John Tapster
Oct 26, 2021
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Shane is excellent. Turns up quickly when he says he will. He gave us great advice, made suggestions to save us money and was thoroughly professional. Would recommend to anyone.
Simon Trelfa
Simon Trelfa
Oct 25, 2021
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Answered the call instantly, explained when he would be available, and arrived exactly when he said he would. Explained and sorted everything promptly, cost was perfectly reasonable, and ultimately he sorted a problem we’d had for months - in minutes. Prior to contacting Potts we’d used several local recommendations and not one other business had called us back or called round. Potts were with us practically straight away - highly recommended.
Steve Simpson
Steve Simpson
Sep 29, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Amazing service, quick and friendly, both Shane and John in the shop do everything they can to support and meet your needs. Value for money with expert advise. I've used Potts both domestically and professionally for work and I keep going back for all my needs. They never fail to meet our requirement's