Established in 2012, this small family business offers a fast, friendly and efficient service. We offer a wide range of products and are committed to providing our customers with the opportunity to create an affordable home that matches their lifestyle. We also provide a comprehensive service for landlords in the rental market.
I have to say that this family run business is the most professional, polite & efficient business I have ever bought from. I purchased the Rimini bed with a double Capsule Orthopaedic Mattress & the Stella Low Sleeper in white. These products were delivered to my address in North Warwickshire. Delivery drivers were very polite & brought my orders up to my property with no issue.
Laura has to be by far, the most polite individual I have dealt with within any business. Any question or concerns I had, she went above and beyond to ensure these were answered. A true professional and real asset to this company. I had my crushed velvet bed delivered all the way to Blackpool today, absolutely gorgeous!
I have to say that this family run business is the most professional, polite & efficient business I have ever bought from. I purchased the Rimini bed with a double Capsule Orthopaedic Mattress & the Stella Low Sleeper in white. These products were delivered to my address in North Warwickshire. Delivery drivers were very polite & brought my orders up to my property with no issue.
Laura has to be by far, the most polite individual I have dealt with within any business. Any question or concerns I had, she went above and beyond to ensure these were answered. A true professional and real asset to this company. I had my crushed velvet bed delivered all the way to Blackpool today, absolutely gorgeous!
Reviews (17)
Joanne Thompson
Oct 25, 2021
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Ahmad Sabahuddin
Sep 21, 2021
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Ordered chest of drawers and bedside tables. Delivered on time, whole process was smooth. However, there were some marks on the furniture. Furness Furniture team liased with the supplier as I had already assembled the furniture and couldn't return. The FF team offered me partial refund which was very kind of them. Extremely professional. Will definitely buy more stuff from them. Highly recommended!
Lea Marie Booth
Aug 21, 2021
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Colin Boyack
Aug 14, 2021
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Charlotte M.
Jun 07, 2021
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Recently orderd some furniture. The website clearly showed that the items were on back order which I hadnt seen. Within the hour Laura from the company emailed to check if I knew this. I hadnt I was told I could wait or have a refund and was offerd a very similar product. I chose the similar product. I recieved my choice in 5 days and the product is exceptional quality. I emailed to check if a matching item was in stock as I chose the option to pay by clearpay. Was emailed with list of everything that matches my original purchase. Its brilliant to get amazing service from a company that sells stuff
Brian R. Devonald
Apr 26, 2021
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William Reid
Apr 25, 2021
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My first purchase but certainly won't be my last. I ordered 2 x tub chairs and stools in January and asked if delivery could be for a Saturday. Received an immediate email from Laura saying this would not be a problem but the items were not available until February. I then received a telephone call saying unfortunately there was a further delay and delivery would be April. I was happy to wait and today my delivery arrived. Fantastic quality and look great in our conservatory. The customer service of this family firm especially Laura is amazing and would highly recommend Furness Furniture to anyone
Kelly Doig
Apr 01, 2021
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Received my goods from what I can only describe as one polite helpful caring delivery driver by the name jaskson! Very friendly and made myself and son very comfortable where nothing was a hassle to him! I have never met a delivery driver like him he is definitely fit for the job he is in! Shame there aren’t more drivers around my area like him! One very happy satisfied customer
Clare Walton
Mar 27, 2021
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Nicola Hurley-Hamer
Mar 21, 2021
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I ordered a new bedroom set and bookcase for my son and received amazing service. The items arrived quickly, the delivery driver was really friendly, the items were packaged really well, the instructions were perfect and the furniture is beautiful and of a high quality. Laura dealt with my order and queries and she was brilliant and responses were really quick. I would definitely recommend buying from Furness Furniture!
Paul H.
Feb 04, 2021
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This was my first purchase from Furness furniture. The service and customer care is Amazing. I ordered a Double Divan bed. Almost immediately I received a message with information on my order. The Bed was delivered and in my home in only a few days. simple , easy and extremely helpful through out the process. I would have no issue recommending Furness Furniture. Truly a 5 star experience all around. Looking forward to future purchases. Thank you again!
Wezzerm
Aug 19, 2020
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Ordered 3 days ago, received regular emails with full tracking. Delivery was prompt and customer services were excellent; very friendly staff who rang to confirm dispatch and to check if the product was ok. I've recommended to family and will definitely buy from them again. Love the tv unit.
Plus, you can spread the cost of purchase using ClearPay.
Plus, you can spread the cost of purchase using ClearPay.
David Heathcote
Aug 07, 2020
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Can't fault the customer service from this family company. Top marks to Laura for keeping us updated all the time, very quick response to any queries you may have. I can't honestly remember the last time I received customer service like this, its a breath of fresh air knowing that there are still small companies out there that care. Well done to you all, May you prosper for many years to come👍
Vishwanath Srinivasan
Jun 12, 2020
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Brilliant Service from furnessfurniture team. The team were exceptional. The courier company lost my chairs twice. But the tea made sure they used an alternate vendor to ensure that it reached me. They were in touch with me all the time through the process. They had to spend money out of pocket but they ensured client was the priority. Special thank to Laura and Richard for all the patience and help.
Becky Balzer
May 07, 2020
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Kerry Lewis
Sep 05, 2019
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Lois Twiname
Aug 07, 2019
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We got our mattress from Furness Furniture and it is SO comfy! Doug was a great help - advising which one would be best to go for and explaining about the differences between each to make sure we got the right one for us. Quick delivery time and great customer service, always with a smile. Thanks Doug. Highly recommend.
