Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.
View your call traffic and agent activity with our call and contact analytics software. Respond immediately to real-time data and adjust business resources accordingly. Retrieve missed calls and potential lost revenue, all in real-time, allowing you to boost productivity and improve overall performance of your business.
Our software ensures that every interaction is logged instantly and accurately, allowing you to keep a close eye on the calls received, where they originated from and how long they were on hold. Easily diagnose potential call routing issues and use data to investigate customer engagement complaints.
View your call traffic and agent activity with our call and contact analytics software. Respond immediately to real-time data and adjust business resources accordingly. Retrieve missed calls and potential lost revenue, all in real-time, allowing you to boost productivity and improve overall performance of your business.
Our software ensures that every interaction is logged instantly and accurately, allowing you to keep a close eye on the calls received, where they originated from and how long they were on hold. Easily diagnose potential call routing issues and use data to investigate customer engagement complaints.
Services
Akixi is an award-winning privately-owned company specialising solely in call and contact analytics services, so our customers always benefit from the focused support of our dedicated, expert team. Established in 2008 and with our head office in the UK, we provide our customers with comprehensive cloud-based solutions, helping businesses to increase productivity, maximise revenue and improve overall business performance.
With a team spanning Operations, Sales, Product and Marketing, Software Development, Technical Support and Finance, our people are our greatest asset. Each person is an expert in their field and is genuinely customer focused and committed to delivering the best service possible at every stage of the customer journey.
Akixi can improve the efficiency and consistency of your company's communications strategy, with flexible and scalable call and contact analytics solutions for every size of business. Increase workforce productivity with a portfolio of service levels and bolt-on options, from basic logging of historic calls to complete contact centre agent analytics.
Widely used call logging system across all business sizes and industry sectors where real-time analytics is not essential. Akixi Lite is the perfect introductory call logging software for businesses which require a historic cradle-to-grave call reporting service but do not need a real-time reporting solution.
Akixi 1000 includes real-time call analytics, giving you greater insight into your call operations and helping you manage your telephone resources and usage more effectively. Akixi's comprehensive reporting functionality allows you to scrutinise and analyse your call traffic more deeply, including the Unreturned Lost Calls report which gives you the opportunity to minimise potential lost revenue.
Reviews (3)
Arsh Saini
Sep 22, 2021
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Midshire Telecom
Jan 27, 2021
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Jaci Hale
Jan 08, 2019
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Inclarity Communications highly recommends Akixi's call management and call reporting capabilities. By implementing Inclarity's telephony solution together with the Akixi service provides businesses with a superior communications solution together with efficient management reporting which enables better control of call operations, providing a significant lift in productivity.
