BSW Heating Limited is a domestic and commercial heating servicing, maintenance and installation company. We provide a professional, high quality service across the South East. Our teams manage domestic and commercial installation projects as well as repair and maintenance contracts for a range of clients including housing associations, local authorities, education providers and hospitals.
Services
BSW Heating Limited has been servicing, maintaining and installing heating systems since 1962. Named using the initials of the three founders-Belliere, Savage and White-the company was originally set up to provide installations to individual homes. The company has seen significant growth and now has a directly employed team approaching 300 people and a fleet of over 150 vehicles.
Managing over 100,000 homes and 600 commercial sites across the South East we cover all elements of servicing, maintaining and installing heating systems. Michael has worked in the construction and heating industry for the majority of his career. Michael founded BSW Heating Limited in 1962 with his father John.
Our Commercial Heating Team provides a 24/7 reactive and planned preventative maintenance service and manages commercial installation projects across the South East. We service and maintain over 600 boiler rooms in a range of buildings including schools, hospitals, offices and sheltered housing schemes.
BSW Heating Limited is an equal opportunities employer. We are always looking for enthusiastic, talented people to join our team. We are especially keen to hear from experienced domestic and commercial heating engineers and call handlers. Get in touch with our recruitment team by email (recruitment@bsw-heating.com).
We believe that it is vital that we take responsibility and continue our focus on equality in the workplace. This new gender pay report will help us to ensure that we are focusing our energies in the right places. The report sets out our findings and provides some context to explain our gender pay gap figures.
Reviews (12)
Sarah Marie
Jan 06, 2022
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Critical: Professionalism, Responsiveness
Terrible service provided by them since they were first contracted by Orbit South. But worst of all, boiler is currently broken, we've got a house full of children and no heating or hot water, going on for 3 days now. Under section 11 of the landlord act 1985, boilers are to be fixed within 24 hours...
Terrible service provided by them since they were first contracted by Orbit South. But worst of all, boiler is currently broken, we've got a house full of children and no heating or hot water, going on for 3 days now. Under section 11 of the landlord act 1985, boilers are to be fixed within 24 hours...
David Moftakhar
Jan 04, 2022
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The single worst customer experience of my life. Have waited four months to get an issue with the boiler fixed. Engineer has not turned up, then came out with the wrong part, then they mistakenly sent the right part back to Germany, then didn't turn up again. Based on other replies I expect there will be a response to this saying contact customer experience. To note, I have done so many times and nothing has happened. If you can avoid this company in any way, please please do. Unfortunately they have the maintenance contract for our block. To reiterate, the single worst customer experience of my
Seb As
Jan 03, 2022
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Central heating and hot water issues for the last three months. Cancelled appointments on the day, most of my annual leave gone waiting for them. Poor communication within the company. Poor management. Different stories depending on who you ask. It's a shame as the onsite technicians are good. I would advise to keep away from BSW
Sam Newsome
Dec 30, 2021
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Appalling. This company is completely unaccountable to anyone, unresponsive, and their call centre staff belligerent, unhelpful and a dead end for any reported issues, their standard line being that the issue is being "reviewed by a contract administrator". Without heating for over a month. It took several visits and no-shows to diagnose then re-diagnose the same problem without attempting to fix the issue. Still not fixed after a further no-show with no communication or warning this morning. Avoid at all costs.
Kelly X.
Dec 23, 2021
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Left without heating or hot water since Friday 17th December with kids in the house, 1 who is disabled they have booked the job in for Christmas eve even though they have the parts in today. It's absolutely freezing we are all sick from the cold. Had no hot water so can't bath my kids. No heating. Christmas totally ruined
Just no care or compassion.
Just no care or compassion.
Jakeer Alam
Dec 12, 2021
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Not sure if Google is purposely requesting for me to write a negative review for BSW.. It took them over 3 weeks to sort out a boiler issue for my vulnerable parents who had no heating/hot water. The job took around 10 minutes to repair. I made countless attempts to speak to them and was fobbed off, lied to, put on mute/hold and hung up on. They arranged 4 different visits, which they cancelled at the last minute (wasting everyone's time). I suppose it was better than last year when the boiler was out of service for over a month in freezing cold conditions.. I don't like leaving negative reviews
C. Shee
Dec 04, 2021
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So I had a service on my boiler in the 21st Oct 2021, this caused huge problems in my house. On the day the boiler was serviced I had 2 floods! Then the problems just got worse. I had no hot water for 3 weeks and its going on 5 weeks now without heating! I had to get someone to rip my rug and carpet up as they are ruined. My son who has special needs was in tears this morning as he was freezing cold. The flimsy heaters they have given are total rubbish and communication is awful!
I've had engineers coming without appointments and also waiting over a week to then get told at the last minute my
I've had engineers coming without appointments and also waiting over a week to then get told at the last minute my
Terry Jenkins
Nov 18, 2021
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What an absolute shocking service. We have been without heating and hot water for 10 days now. Time slot booked for today between 1pm -5pm, did the engineer turn up? No. Did we receive a call? No. Did I try contacting customer service to confirm the visit today? Yes. I was number 43 on both occasions that I called and asked for call back on both occasions. I have still not had a call back three hours after the slot finished.
No wonder you only have 1.6 stars. I would be embarrassed.
I do hope that BSW will be compensating my wife wages for not going to work today.
I asked last week if BSW could
No wonder you only have 1.6 stars. I would be embarrassed.
I do hope that BSW will be compensating my wife wages for not going to work today.
I asked last week if BSW could
Louise Voraujan
Oct 29, 2021
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Positive: Professionalism, Punctuality, Responsiveness
Not sure why this firm such poor reviews. We've been using for years and more recently to sort out boiler problems. They have improved greatly over the years, receptionists always knowledgeable and helpful, booking easy, and engineers on time and complete jobs, so just wanted to put on record.
Not sure why this firm such poor reviews. We've been using for years and more recently to sort out boiler problems. They have improved greatly over the years, receptionists always knowledgeable and helpful, booking easy, and engineers on time and complete jobs, so just wanted to put on record.
Josephine Laurenzana
Oct 23, 2021
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Positive: Professionalism
Daniel is the engineer that came today. First of all he called me to see if I was home then he came and did an amazing job. All my radiators are working. Everything was quick and very efficient. Daniel is a pleasure to have if you need anything done .
Service: Heating system repair
Daniel is the engineer that came today. First of all he called me to see if I was home then he came and did an amazing job. All my radiators are working. Everything was quick and very efficient. Daniel is a pleasure to have if you need anything done .
Service: Heating system repair
Andrew F.
Oct 15, 2018
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I had my boiler serviced by another contractor and was told I needed both a new boiler and radiators. I called BSW for a second opinion and they identified it was only the pump that was at fault. Paul did a brilliant job replacing the pump and now my central heating is working as new again. Just shows you the difference a company with a good engineer such as Paul can make to the end result in respect of both performance and cost. Cannot recommend BSW highly enough.
Annie A.
Jan 29, 2018
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This organisation provides extremely ...
This organisation provides extremely poor service.
So far I have had to endure:
-Incorrectly booked appointment by customer service team
- Rescheduled appointments by the organisation without informing me (the client) that the appointment has been changed by them without reason. This was really frustrated me as I waited all day for the engineer to only phone in and be told that the appointment had been changed.
- Lack of candour from organisation
- No show engineer and no reason given for missed appointments. I have had 4 appointments where engineers
This organisation provides extremely poor service.
So far I have had to endure:
-Incorrectly booked appointment by customer service team
- Rescheduled appointments by the organisation without informing me (the client) that the appointment has been changed by them without reason. This was really frustrated me as I waited all day for the engineer to only phone in and be told that the appointment had been changed.
- Lack of candour from organisation
- No show engineer and no reason given for missed appointments. I have had 4 appointments where engineers
