Get priority booking slots and up to 20% off as a member of our Fantastic Club when booking cleaning services online! A clean house is a sign of a wasted life. Well, that's certainly not the case with Fantastic Cleaners! Just reach us online, and we'll take care of home chores for you while you enjoy your free time the way you want to.
Now you can book Antiviral Sanitisation Service that kills 99.99% of the germs and viruses! Get it as a stand-alone service or as a part of your regular domestic, carpet, office or end of tenancy cleaning and more!
Here is how Fantastic Cleaners work: You tell us all about your needs and we'll handle the rest - we offer guaranteed end of tenancy cleaning, expert carpet cleaning, professional cooker valeting, upholstery care, commercial office cleaning, long reach window cleaning, and more!We will send dedicated professionals straight to your location in London.
Now you can book Antiviral Sanitisation Service that kills 99.99% of the germs and viruses! Get it as a stand-alone service or as a part of your regular domestic, carpet, office or end of tenancy cleaning and more!
Here is how Fantastic Cleaners work: You tell us all about your needs and we'll handle the rest - we offer guaranteed end of tenancy cleaning, expert carpet cleaning, professional cooker valeting, upholstery care, commercial office cleaning, long reach window cleaning, and more!We will send dedicated professionals straight to your location in London.
Services
We help people take care of their homes by offering them a wide range of expert cleaning services. We serve domestic and commercial clients in London, the South East, and the North West using high-quality equipment that customers don't have and cannot use themselves. We use technology where it works and people where it matters.
We know that every house has its specific cleaning requirements. Cleaning tasks vary depending on the property size, your lifestyle and even family members. That's why we at Fantastic Cleaners London can provide you with two house cleaning options, which are customized to your needs. Learn more about our one-off and regular domestic cleaning services and choose upon your needs.
Use the pink buttons on our website to check real-time availability and set your appointment. Fantastic Cleaners provides carpet cleaning services throughout London, M25, and most of England for all types of carpets. We use different professional cleaning methods depending on the fabric your flooring is made from - the hot-water extraction method and the dry cleaning method.
Once you book a cooker cleaning service with us, we will send a specialized technician your way on the appointed day. He will come equipped with all the needed tools and detergents for the clean. The cleaner will start things off by inspecting your oven to see if it's working properly. If yes, he will get down to disassembling all of its removable parts.
Reviews (24)
Jonny Jessica
Jan 28, 2022
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Wang Duanpingli
Jan 21, 2022
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Julesrendell
Jan 17, 2022
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(See edit below) Overall, fantastic services is overpriced, but the main issue is, if you have a problem or complaint, you can't actually get to speak to anyone. We had an awful oven clean and even though I provided irrefutable evidence immediately, it still took 5 days for them to come back to me with a resolution - for the service provider to visit to finish the job a whole week later! We ended up compromising with Fantastic for them to give us £30 credits instead (meaning I still have to spend my money with them). As soon as we finish with our credits, we won't be using FS any further.
Being
Being
Laura Tonkoff
Jan 10, 2022
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Extremely poor quality service! Not happy with the results. She missed a lot of dust, toilet and bath very poorly cleaned, hoovering also not completed and missed spots under the furniture.
The process of booking the service was really difficult and slow, and office staff was very unhelpful and inpolute. They excused themselves for being very busy and short staffed.
It took me some time until I got a cleaner and then on the day of the service they were so late I wasted half a day.
I would never use them again and would not recommend!!
The process of booking the service was really difficult and slow, and office staff was very unhelpful and inpolute. They excused themselves for being very busy and short staffed.
It took me some time until I got a cleaner and then on the day of the service they were so late I wasted half a day.
I would never use them again and would not recommend!!
Maria Graciano
Jan 09, 2022
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DO NOT book an end of tenancy clean with this company. Trust the NEGATIVE reviews already posted here. If there was a way to give them -5 stars I would. After receiving a quote, they called me over and over again and sent emails and texts to remind me to book with them, giving more discounts to their services, to the point where it was becoming ridiculous. They came across really desperate so my partner and I were very transparent with them when they called again. We said we had read the reviews and we were worried the cleaning wouldn’t be done well enough. We were reassured that it will be done
Hala E.
Dec 16, 2021
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Urbandress Wu
Sep 24, 2021
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Here is the complaint for the service on 09.09. 18:00
Hi I would like to make complaint of service. service is taken on for 1 hour and 20 mins while i booked 2 hours cleaning. bin was not emptied. glass still dirty,carpet not hovered. when I ask to call supervisor of fantastic cleaner for the advise of the job was not done properly,cleaner escaped out of the property,running away towards haringey green lanes .
Hi I would like to make complaint of service. service is taken on for 1 hour and 20 mins while i booked 2 hours cleaning. bin was not emptied. glass still dirty,carpet not hovered. when I ask to call supervisor of fantastic cleaner for the advise of the job was not done properly,cleaner escaped out of the property,running away towards haringey green lanes .
L. K.
Sep 22, 2021
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The cleaner left 40 min early even though the place was still not clean. For what was supposed to be a 3 hour clean, after an hour and 40 min she kept trying to leave saying she was finished even though she clearly wasn't. I tried to convince her to clean a few more things at first but it got weirder and weirder each time she tried to say she was done again.
After several messages to their Customer Services team I've been able to get a full refund which is of course a relief. Still strange that it happened at all though...
After several messages to their Customer Services team I've been able to get a full refund which is of course a relief. Still strange that it happened at all though...
Malti Shah
Sep 15, 2021
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This was supposed to be a pre move in clean. Booked “end of tenancy” clean which their website says includes a full oven valet.
The acceptable - two cleaners turned up on time and did some of the bits I specifically requested
The bad - the oven did not receive a full valet. Grease and crumbs still in the oven. The floors were still dirty and even had extra chocolate crumbs left behind. The kitchen cupboards were not cleaned inside or out. Smears on the chrome sockets, or some not done at all still had a layer of dust. Dust dust dust everywhere. Bathroom mirrors not done/smeared. Bathtub and
The acceptable - two cleaners turned up on time and did some of the bits I specifically requested
The bad - the oven did not receive a full valet. Grease and crumbs still in the oven. The floors were still dirty and even had extra chocolate crumbs left behind. The kitchen cupboards were not cleaned inside or out. Smears on the chrome sockets, or some not done at all still had a layer of dust. Dust dust dust everywhere. Bathroom mirrors not done/smeared. Bathtub and
Gareth R.
Jul 10, 2020
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An absolutely shocking service. Terrible. I booked three services after my tenant vacated my house - cleaning, gardening, and upholstery cleaning. The cleaning was appalling. Over half of the specified tasks were not done, rotten food was left on the still greasy kitchen counter and a rubbish bag was left leaking on the kitchen floor. The property was then left unlocked. The gardener was two hours late. They over charged my debit card for the services, and charged me for 'membership' which specifically stated I did not want. They then took charges for rubbish removal, a charge they had
Maria M.
Oct 26, 2019
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Very unreliable and poor service. I use them for a weekly domestic cleaning service. The cleaners change every week, most of them are very young, just arrived in the UK and on their first job, a some instead of cleaning chat constantly on the phone or text. The service get cancelled, delayed and often no show at all on the day without any warning. You contact the costumer service and the only think they say is, "Sorry, it's out of our control! We can book another day" is it happening almost every week I decided now to use a different cleaning company.
Alexis P.
Sep 26, 2019
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I'd give zero if I could. Booked an end of tenancy clean and they left it absolutely filthy and in some parts dirtier than it started because they used an obviously filthy rag and smeared it all over everything so now there's filthy water drops over everything. . Of course it's an end of tenancy clean so I booked it near the end of the month and now they're telling me they'll take 48 hours to get back to me which is after my inspection. Can't get anyone to help other than call centre agents. Garbage company and a huge expensive mistake.
Laura T.
Feb 15, 2019
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I have had the most frustrating and disappointing week with Fantastic Services the first year with them was good and worked well, I had just renewed my membership which is not even due until March/April 2019 to come home to an utter mess. My wood threshold plate from the hall to the kitchen area has a deep gouge, my staircase is beyond description where they had scratched it and rubbed away the paint and then they sent a handyman who attended for all of 20m didn't sand down effectively and has now painted wet coats of primer which has dripped down the bannister.
It has taken countless telephone
It has taken countless telephone
Alex Z.
Nov 26, 2018
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Shoddy ,outrageously bad, dangerous and probably illegal .This is the worst company ever .I made the mistake of hiring again after the first disaster ,they sent a replacement cleaner when they sent a lunatic who started to smash up the place ,after my stinking review they refunded me my money in return for me taking down my review.Well the cleaner they sent this time was as equally appalling as the first ,could not speak literally one single word of English ,looked like a junkie ,was exceptionally slow and a rubbish cleaner with a truly HORRIBLE attitude .I cannot dissuade you strongly enough from
Becca H.
Oct 11, 2018
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PLEASE DO NOT USE THIS COMPANY. Cleaners clearly aren't vetted adequately as we had a one off clean in at the end September and the cleaner has taken copies of my partner's credit and debit cards. The cards have since been used to make online purchases fraudulently. The cards in questions sit in my partner's bedside table as we do not use them often. The cleaner was the only person to have access to the CC and DD cards other than myself and my partner and the fraud started 2 days after our clean.
In hindsight, the cleaner wanted to leave very quickly and before the the allocated
In hindsight, the cleaner wanted to leave very quickly and before the the allocated
Yutaka Y.
Aug 17, 2018
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Avoid - unless you want to dump your money.
The cleaner team came late and barely spoke English resulting communication difficulties.
The quality of service provided was awful. Clearly the team was not professionally trained.
Moreover it was scary that unexplained 40 pounds was debited from my account in addition to the agreed service fee which I am to check with my bank as well as the company.
Again AVOID. No good at all.
The cleaner team came late and barely spoke English resulting communication difficulties.
The quality of service provided was awful. Clearly the team was not professionally trained.
Moreover it was scary that unexplained 40 pounds was debited from my account in addition to the agreed service fee which I am to check with my bank as well as the company.
Again AVOID. No good at all.
Martin M.
Jun 27, 2018
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Horrible experience - Missing items and bad service
We ordered a end of tenancy cleaning service from them after which not only did the landlord find it unsatisfactory but also there were missing items such as an approximately 400 pound monitor from the property. After we complained to them they systematically ignored our calls and tried to stall. After that they reluctantly agreed to reimburse us only to never contact us again until we called back to be informed that there is a dispute with their subcontractors. We were then contacted by someone claiming to be the subcontractor in question without
We ordered a end of tenancy cleaning service from them after which not only did the landlord find it unsatisfactory but also there were missing items such as an approximately 400 pound monitor from the property. After we complained to them they systematically ignored our calls and tried to stall. After that they reluctantly agreed to reimburse us only to never contact us again until we called back to be informed that there is a dispute with their subcontractors. We were then contacted by someone claiming to be the subcontractor in question without
I. J.
May 27, 2018
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I have been with them for two years. First year was good. Past year has been horrible. Their cleaners are not trained. There is no check on their work. I run an airbnb i have ckmplained to them so many times its costing me my clients. They are now into too many things and mot one thing they are able to do right. I am so disappointed leaving them
Charles M.
Sep 16, 2017
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My wife hired them as she thought the online reviews looked ok. Agreement was for end of tenancy clean up (including cleaning of carpet and sofa).
When their cleaners arrived, they said the carpet and sofa would be cleaned by someone else from the company. The company itself didn't inform us about this. We had to call them up to confirm this.
The company then said they would get somebody else to clean the carpet and sofa at a future date and time. Incredibly frustrating as we would be moving out of our place in a couple of days. Due to our time constraints, we needed them to confirm that
When their cleaners arrived, they said the carpet and sofa would be cleaned by someone else from the company. The company itself didn't inform us about this. We had to call them up to confirm this.
The company then said they would get somebody else to clean the carpet and sofa at a future date and time. Incredibly frustrating as we would be moving out of our place in a couple of days. Due to our time constraints, we needed them to confirm that
Andy W.
Jun 30, 2017
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An absolute nightmare of an end of tenancy clean. Turned up late, barely spoke, didn't know what they were meant to be doing or how to do it. A selection of their failings:
- Under the sofa was not vacuumed or cleaned.
- The sofa was not cleaned. The cleaners claimed this was not included in the the service we paid for, despite it being clearly listed on the website.
- Tables and surfaces were not cleaned.
- The floor was not vacuumed thoroughly (bits of rubbish and dust was everywhere) and was not mopped.
- Kitchen surfaces were not thoroughly cleaned. Marks remained and the hobs were
- Under the sofa was not vacuumed or cleaned.
- The sofa was not cleaned. The cleaners claimed this was not included in the the service we paid for, despite it being clearly listed on the website.
- Tables and surfaces were not cleaned.
- The floor was not vacuumed thoroughly (bits of rubbish and dust was everywhere) and was not mopped.
- Kitchen surfaces were not thoroughly cleaned. Marks remained and the hobs were
Nicola D.
Sep 02, 2016
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I had used this company in the past for carpet cleaning and was pleased so booked a regular domestic cleaning service with them. The cleaner simply never arrived. I made several calls to the offfice, they gave no explanation and kept saying they would call me back, but they did not do so. I spent the whole morning, which I had taken off from work, waiting, to no avail. I phoned to cancel my whole service with them. I thought, there are plenty of other cleaning services, they have to be more reliable than this one as you cannot get more unreliable than no-one turning up AND no call being made to
C. B.
Oct 05, 2014
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I was impressed! They did a very good job with a one-time cleaning at our house, on fairly short notice. And we were very much in need of a deep cleaning, especially since we have five cats and have my father, my husband's mother, and another friend visiting us all in a single week. (Gotta please the neat freaks)
I found the price very reasonable too at 175GBP for 12 hours of cleaning, done by three people in the space of four hours. Much more convenient than having one cleaning lady around all day long.
The team didn't speak a lot of English, but we communicated just fine, and I found
I found the price very reasonable too at 175GBP for 12 hours of cleaning, done by three people in the space of four hours. Much more convenient than having one cleaning lady around all day long.
The team didn't speak a lot of English, but we communicated just fine, and I found
Fabrizia R.
Jul 24, 2014
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I was recommended them by a friend that had accidentally spilled some red wine on my beige carpet!
I used them for carpet cleaning before leaving the flat and they offer a good value for money, precise and punctual service.
the online chat is very helpful to arrange the cleaning service and to figure out costs and times exactly. the staff is very patient and helpful. Also, the possibility to pay by card after the cleaning has been done was helpful as I was not living in the flat they cleaned anymore!
good job!
I used them for carpet cleaning before leaving the flat and they offer a good value for money, precise and punctual service.
the online chat is very helpful to arrange the cleaning service and to figure out costs and times exactly. the staff is very patient and helpful. Also, the possibility to pay by card after the cleaning has been done was helpful as I was not living in the flat they cleaned anymore!
good job!
Chris R.
May 22, 2014
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On the back of recommendations from YIK (Yelpers I Know), I booked a standard cleaning service with Fantastic Cleaners for my house. It was much needed, but that's not to say that our place was a pile by any means. Just needed a good cleaning that neither my partner nor I had time to do. Enter Fantastic Cleaners.
The fee agreed and paid was reasonable for a three bed house including bathroom, kitchen, living and dining rooms to be cleaned. Overall, the house was cleaned to a good standard, but not what I would call immaculate. I've used other cleaners at other houses/flats that have
The fee agreed and paid was reasonable for a three bed house including bathroom, kitchen, living and dining rooms to be cleaned. Overall, the house was cleaned to a good standard, but not what I would call immaculate. I've used other cleaners at other houses/flats that have
