Both Commercial Gas and Oil Systems undertaken, Vehicles are tracked and engineers use the latest technology with Tablet devices that record and complete all the necessary documentation and instantly updated to our Customer Relationship Management System.
The Company is truly a one stop shop for all your Heating System requirements, whether it's a new Installation to an Existing Property, a replacement Boiler utilising the most up to date technically advanced products available, the Annual Safety and Service of your home heating appliance, or that inevitable problem with your Heating System.
Calls received outside of this period operate automatically, allowing all customers to leave a message for action on the next normal working day, or at set times allow to be transferred to the emergency on call engineers.Priority is given to existing customers at ALL times, and no guarantee is expressed in being able to respond, but we always endeavour to do so.
The Company is truly a one stop shop for all your Heating System requirements, whether it's a new Installation to an Existing Property, a replacement Boiler utilising the most up to date technically advanced products available, the Annual Safety and Service of your home heating appliance, or that inevitable problem with your Heating System.
Calls received outside of this period operate automatically, allowing all customers to leave a message for action on the next normal working day, or at set times allow to be transferred to the emergency on call engineers.Priority is given to existing customers at ALL times, and no guarantee is expressed in being able to respond, but we always endeavour to do so.
Services
All staff previously employed where transferred as Employees to the new company. This knowledge of oil heating was further expanded in the late 1990's to include gas heating along with installation of heating systems, and full maintenance packages. Shelford Heating now successfully services thousands of customers annually.
We have undertaken Training and are Qualified to Install, Service and Maintain Unvented Hot Water Storage Systems and can fully comply with Building Regulations Part G3. We Can also Design, Specify and Install Bespoke Thermal storage Hot water systems that can be heated by Oil and Gas Boilers, Solar Thermal, Air source Heat pumps, Wood and Pellet Boilers.
The Scheme timeline has been extended from the end of March until 12 months after the start date, great news if you are considering to upgrade to a renewable energy Air Source Heat Pump from an Oil Appliance. As Approved MCS Installers of Renewable Energy Heat Pump, we are able to complete works on this scheme, We are seeing heavy demand for this service at present - and will do what we can to assist you in making the right choices.
Shelford Heating Installation Technicians and many of the service technicians are also able to complete general plumbing works, and are either Qualified to City and Guilds, or NVQ Level 2 and 3 which are the basic levels of qualifications for all Plumbing professionals in the UK. All Apprentices within the company past and present have either gained this qualification or working towards NVQ Levels 2 and further enhancing to level 3.
Reviews (8)
Pete C.
Oct 15, 2021
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Did a good enough job but extortionately expensive. Lots of hidden costs for parts, some of which feel like they should be part of the service…. £3 for a test strip! Surlybthat should be part of the service charge. They also quote everything excluding VAT which is infuriating given most people don’t have a way to claim VAT back.
Thinking perhaps I should invoice them for the cuppa I made for the engineer.
Will be looking for alternate next year as can’t be paying £400-£500 every year for routine service.
Thinking perhaps I should invoice them for the cuppa I made for the engineer.
Will be looking for alternate next year as can’t be paying £400-£500 every year for routine service.
Alison Bearder
Jan 16, 2021
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A. D.
Nov 28, 2020
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I have used this company for years. They always turn up on time and usually at short notice if required, they are professional and always come back with solutions not just problems, and they are honest about your options. Can't ask more than that.
I have used this company for years. They always turn up on time and usually at short notice if required, they are professional and always come back with solutions not just problems, and they are honest about your options. Can't ask more than that.
Martin Evans
Nov 05, 2020
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I have had to call for help twice this year because of problems with an oil-fired central heating system. On both occasions Shelford Heating sent an engineer out within hours of my phone call, and each time he carefully tested everything and competently diagnosed the fault. In the first instance a replacement part was needed, and Shelford Energy obtained this and had it fitted within a week. On the second occasion, when the boiler was shutting down unexpectedly, the engineer checked everything, and finally diagnosed the cause which was easy to rectify without requiring spare parts. I have been
Charles Gaskin
May 15, 2020
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I disagree with all these bad reviews. This is a family run business which pride themselves with a high quality of customer service. They are not overpriced, they charge the going rate for a plumber/gas engineer. All work is carried out by professionals. As per one of the reviews saying they payed the first hour but was done in 15 mins and couldn't carry out more work... if you took your car to a garage and they charged you for the first hour and was done in 15 minutes you wouldn't expect them to carry on doing things to your car. HIGHLY RECOMMENDED
Dr. JamesDay
Dec 13, 2019
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Got a ridiculously expensive quote from these guys. £3600 for a new boiler install! Got a quote from another company same type of boiler with power flush and magnetic filter total price was £1900 and that’s for a Which recommended boiler. Obviously shelford heating are commissions based sales. Look elsewhere.
Darren Preston
Jul 14, 2019
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Brilliant, we had a problem with our oil boiler tripping out for past 2 winters. Called up and had an engineer the same day. He diagnosed the issue quickly and had the part ordered and delivered and installed within a couple of days.
Very professional, we have had real problems finding reliable heating engineers since we moved to oil in 2013 but now very confident that what was a massive issue with our home has been fixed.
Very professional, we have had real problems finding reliable heating engineers since we moved to oil in 2013 but now very confident that what was a massive issue with our home has been fixed.
Michael Austin
May 17, 2019
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Reported a faulty manual rotating timer on my boiler and to check the efficiency and option I have. Very responsive in getting a chap out to investigate. The chap who came said a new timer was needed but he couldn't do this. I asked what else he could do for the remaining 50 minutes of the hour call out charge and he said he could do nothing so I ended up paying £50 for a 10 minute visit and didn't learn anything that I didn't already know. I was also logged as a "difficult customer" for challenging the value of his visit.
