Lanes Group is the largest privately owned drainage and wastewater utility specialist in the UK, employing over 2,200 staff in 25 depots and a range of utility hubs across the country. We provide industry-leading solutions to all your drainage and wastewater emergencies, from removing blockages to repairing, rehabilitating and renewing drains and sewers nationwide.
With a turnover in excess of 210 million and rising, we believe that our success is based on a pioneering spirit, solid growth strategy that continues year on year and robust infrastructure. Our commitment to product innovation and technological solutions, customer service and the health, safety and wellbeing of our people and the public form the cornerstone of our operations, and will continue to do so for the years to come.
With a turnover in excess of 210 million and rising, we believe that our success is based on a pioneering spirit, solid growth strategy that continues year on year and robust infrastructure. Our commitment to product innovation and technological solutions, customer service and the health, safety and wellbeing of our people and the public form the cornerstone of our operations, and will continue to do so for the years to come.
Services
Lanes has become a key player in rail with a simple focus - one that provides exactly what our partners need, exactly when they need it, investing heavily in specialist equipment and staff training to make sure that we can always deliver. Our fully accredited and highly trained wastewater experts are available as soon as you need them.
Working with regulated and non-regulated businesses to deliver an exceptional standard of wastewater service. At Lanes, we solve the problem of wastewater removal with service that is second to none and a constant commitment to safety. In doing so, we use the latest tools, technology and techniques, making our teams more effective and efficient every day.
When dealing with drainage issues, policyholders will want their facilities working again as quickly as possible. This is where we can help. With over 25 years in the drainage industry, Lanes Group is the UK's leading privately-owned specialist drainage and wastewater contractor. We are ideally placed to work with insurers on drainage-related claims.
Reviews (11)
Warren Zetter
Sep 26, 2021
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Ed Moseley
Jul 09, 2021
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Commissioned a relatively significant piece of survey work for a commercial development- so several thousands of pounds worth of works. It's been over a month since the survey was completed and I can't get any information at all from the company. Calls and emails either don't get answered or I get passed between people until I hit an answer machine. Terrible service.
Post review note: I had to email the board of directors directly before I got any sort of response. Communication was poor throughout, verging on rude at points. Turned out the site team had not completed the works and had to go back
Post review note: I had to email the board of directors directly before I got any sort of response. Communication was poor throughout, verging on rude at points. Turned out the site team had not completed the works and had to go back
Wendy Burgess
Jul 07, 2021
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Kim Sullivan
Apr 30, 2021
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I have my home emergency cover with Lloyds who see fit to employ this company. The issue I have is a drain overflowing into the utility room. Lanes for Drains cancelled their first engineer due between 2.30 and 4.30 as they apparently went home sick. Rebooked for between 7 and 9 this evening. No engineer appeared and they simply told Lloyds that they were no longer coming when I called. No explanation. Appalling!
Lisa Anne Kelbie
Mar 31, 2021
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I contacted Lanes For Drains Aberdeen to clear a blocked drain at my restaurant.The engineer attended and informed me it was a blocked grease trap.I showed him my internal grease trap yet he INSISTED the blockage was in an external grease trap!?A tanker was called and I was changed £350 to clean a grease trap that did not exist!!!People make mistakes and whilst I had no problem with this, Lanes took another two weeks to fix the original problem and then took unauthorised funds from my account.My original call to them was on 13th January and it was yesterday and after 20 plus phone calls was
Peter Richards
Sep 09, 2020
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Unondi Dii Ngp
Oct 21, 2019
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Just been on the phone to this company and dealt with Sadia... customer agent... gosh i wonder why rude people take on public facing jobs.. from the start of the call Sadia was abrupt... once i told her i was going to leave a reveiw and i explained to her that her customer service approach was unprofessional she realwanted to change her tone of voice but ot was too late... the engineer did his job so well.. its a shame Sadia has given the company a bad name.
John W. English
Nov 28, 2018
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Martin Hughes
Sep 01, 2018
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Worst company to work for management cant organise anything on a daily basis equipment is even worse it’s ever broke or nearly broke there moto is if it’s not hanging off then it doesn’t need fixing one I like is it will be ok for today then 2 months later still the same lots of equipment is a health and safety issue but all they won’t is you to go out and do work more concerned about getting numbers up then the engineers safety don’t even get a break most days then when you leave they charge you for courses you haven’t got they took £600 off me for tickets they have still got if you
S. Slater
Dec 24, 2017
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Had an emergency job that Anglian water sorted however my drain was still blocked . Lanes cancelled the job off there own back so I had to submit a new claim through my insurer . As a result there was water everywhere and Lucky enough metro rod came out within the hour and sorted no hassle. Better off with metrorod ,
Carole Littlewood
Nov 16, 2015
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