In this introduction to PRYZM, a brand new fireplace collection from Elgin & Hall, you can envisage a total transformation of your home with the addition of a contemporary electric suite. With a brand new range of Electric Fireplace Suites, along with the introduction of their brand new Flametek collection, there is plenty to get excited about as we delve into the OER brand.
Media walls that combine a fireplace with a large television set are quickly becoming the interior design feature of choice. It's easy to see why. They create an amazing focal point for a room, providing entertainment and warmth in one stunning package. But, what exactly are they and how can you create one in your home?
Media walls that combine a fireplace with a large television set are quickly becoming the interior design feature of choice. It's easy to see why. They create an amazing focal point for a room, providing entertainment and warmth in one stunning package. But, what exactly are they and how can you create one in your home?
Reviews (10)
Steve Thompson
Jan 28, 2022
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Following cosmetic issues with my new Flaval fire, I have been dealing directly with the company and in particular with Nick. Customer Service has been first-rate and the new parts have been delivered very quickly. The liaison between the company and supplier appears to be very good and as a result my issue has been dealt with to the highest standard. Many thanks to all concerned.
Brian Walters
Nov 30, 2021
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Chris Berry
Oct 30, 2021
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Gary Wale
Jul 25, 2021
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Where to begin. If you want to make a quick decision on where to order your fire from then take my advise and go elsewhere. If you want to know the reasons then read on...
March 2021 I ordered a fire from Directfreplaces. The fire was delivered in a timely manner, in fact the day before I was expecting it, therefore I was not home for delivery. It was a large electric fire weighing 35Kg and costing over £800, however the delivery company decided it would be best to leave it on the pavement in front of my house and not notify me of delivery. I rarely use this door and realised it was there on
March 2021 I ordered a fire from Directfreplaces. The fire was delivered in a timely manner, in fact the day before I was expecting it, therefore I was not home for delivery. It was a large electric fire weighing 35Kg and costing over £800, however the delivery company decided it would be best to leave it on the pavement in front of my house and not notify me of delivery. I rarely use this door and realised it was there on
Saul Goodman
Jul 19, 2021
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Jason Warner
Nov 25, 2020
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I ordered 3 items and payment was taken
The flue came quickly, the chamber was a while later and finally the beam much later after several reminders. Plus it looked far more stressed than the pictures and the fixings were unsuitable so collection was arranged.
Their terms say hassle free. Plus they advertise free delivery. Yet way down their terms it now says for returns you pay delivery both ways which is substantial as everything seems to be sent individually and they are intransigent. Buyer beware !!
The flue came quickly, the chamber was a while later and finally the beam much later after several reminders. Plus it looked far more stressed than the pictures and the fixings were unsuitable so collection was arranged.
Their terms say hassle free. Plus they advertise free delivery. Yet way down their terms it now says for returns you pay delivery both ways which is substantial as everything seems to be sent individually and they are intransigent. Buyer beware !!
Adrian Butt
Aug 21, 2020
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An absolute shambles. Purchased and paid for two items - appears that they don't even have one item in stock despite taking my money. They couldn't deliver to my company as they claim not to have a phone number , but did have the address - ever heard of Google? Had to send my own driver from Chester to Halifax to collect - no apology or any discount for the inconvenience. Avoid at all costs.
Claire
Dec 06, 2019
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From an initial phone enquiry to placing my order online, my experience with Direct Fireplaces, especially Nick, was second to none. The delivery of my fireplace was very clearly detailed online, however after speaking on the phone I was reassured how I would receive my fireplace on the day. Thank you Nick and direct fireplaces I will be recommending you to family and friends and people in the pub (who need a fireplace)
Tom Bell
Oct 25, 2019
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Waited and waited for a call from Anthony and from another chap Paul I think . I felt like I was pestering them to buy something from this online company. All I wanted was a price check on another fire package before I made the order! Genuinely shocked at the level of customer service!! Fire and fireplace ordered locally now. You can call me if you want I’m sure you have my number I checked over and over when I chased you up. Tom
Chris Taylor
Jul 09, 2019
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One of the worst delivery experiences I have had. I had to call the office numerous times on the day of the delivery to try and find out approximately when the delivery would take place. I was told between 1400-1500. At 1300 i received a text message from the delivery driver to say that he was outside the address but no-one there. I had been told that I would receive a call 1 hour before the delivery. I had to find someone nearby to rush to meet it. The driver was unhelpful with the pallets and I incurred extra expense to have them picked up and disposed of later on. I would NOT recommend this
