Direct hot tubs is a family owned business, established in 2004. We are passionate about hot tubs and the benefits they offer, and believe in making luxury hot tubs affordable to ordinary families. Find our more about our companie's story here. We offer a free delivery and positioning service as well as other versitile delivery options.
We also pride ourselves on our excellent after-sales care. Our team will be with you every step of the way to offer advice and technical support on caring for and operating your spa. Whether you need guidance when choosing your spa chemicals or simply require help with your spa's controls, we are more than happy to help.
Credit subject to status and affordability. Terms & Conditions Apply. Direct Hot Tubs are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority.
We also pride ourselves on our excellent after-sales care. Our team will be with you every step of the way to offer advice and technical support on caring for and operating your spa. Whether you need guidance when choosing your spa chemicals or simply require help with your spa's controls, we are more than happy to help.
Credit subject to status and affordability. Terms & Conditions Apply. Direct Hot Tubs are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority.
Services
Direct Hot Tubs is a Family owned business established in 2004. We are passionate about hot tubs and the health and social benefits they offer. We believe in making hot tubs affordable to ordinary families. We will offer our products at the best possible prices. We will make it easy and hassle-free for you to buy and own a hot tub.
We've divided these FAQs into sections to help you find the information you're looking for. If your question isn't answered here, please contact us and we'll be pleased to help. Can we see the hot tubs before we buy? Absolutely! Our stock is kept in a warehouse in Leicester, have a cup of tea and a chat and look at what we have in stock.
Highly recommend this company for its quick and easy order and delivery process. Rang up on a Monday morning and by Friday night of the same week the whole family was sat and enjoying our new hot tub! The delivery lads which came had a couple of obstacles to overcome with different levels of decking but positioned it no problem.
At Direct Hot Tubs, we believe hot tubs can make a positive impact on health and wellbeing which is why we want to make our hot tubs affordable for ordinary families. We are so confident in our low prices that we offer a lowest price promise: if you find a cheaper hot tub elsewhere with matching finance package, specifications and similar service conditions we will either match the price or refund the difference.
Enhance your hot tub experience with our hot tub accessories. We have a wide accessory range to make maintaining and using your spa easier than ever: from helpful cleaning gadgets to convenient cover lifters and everything in between. To keep in the heat and protect your spa, hot tub covers need to be bulky, however thick covers aren't exactly a breeze to remove.
Reviews (11)
George Farrington
Nov 16, 2021
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Initially the company was great, I first emailed about a replacement lid and lifter on the 23rd of January and was told to wait a few months because of a back log on orders which was fair enough, it’s is now mid November and I again requested the same order I have been all year and I’m being told next month yet again although I can purchase a new hot tub online and it comes with a lid. Customer service has been awful and I received an email back saying go to another company… shocking service wouldn’t recommend
Alan Mark
Sep 16, 2021
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Direct Hottubs have been great from start to finish. I have had my Hot-tub for about 4 months now and it is great. Direct hot tubs are always there to help and can’t do enough. I had a problem with my Bluetooth and contacted them and they had a new one sent out within 4 days. Great service and would highly recommend them. I live in Scotland and… they don’t do an installation service up here but it was so easy to set up so it was not a problem and they would have talked me through it anyway if I needed help. I don’t usually leave reviews but was so impressed with them I
Sally Mallinson Ayres
Jul 09, 2021
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Ordered in February……. Was promised delivery 18th April. No updates and had to continuously chase for responses. Staff initially were really helpful in answering questions and responding but it soon became apparent that we were being fobbed off and not getting straight answers. Eventually we were so fed up that three weeks ago (mid June) we ordered… a tub from luso spas. When I wanted to cancel I was told that direct hot tubs/ combined shipping could pull some strings and give me one of their commercial customers tubs within two or three weeks. I still cancelled because there
Andy Baldock
Jun 05, 2021
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Diana Grieve
Oct 24, 2020
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Paul Evans
Jun 06, 2019
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Cannot rate highly enough. Ordered the galaxy and must admit it’s brilliant. Ordered with all extras, the Bluetooth speakers and the gecko WiFi. With the white aluminium side panels and led lights it looks fantastic in the dark. Installation team were brilliant. If you are considering buying a hot tub and you want something contemporary then this is the one you want. I thought you only used hot tubs in the summer but no I was wrong just waiting for snow now.
Kirsty Smith
Jan 11, 2019
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I ordered a Hot tub on a Sunday morning, 0% finance, great communication, it was constant communication till the
Thursday that week when the tub arrived at 7.00am and we were in it by the end of the day . the men that delivered it were spot on and very very helpful . I had a slight issue with the WiFi controller that was sent in the post strafe the install and within 2 minutes of phoning i was sorted, I wold highly recommend these guys
Thursday that week when the tub arrived at 7.00am and we were in it by the end of the day . the men that delivered it were spot on and very very helpful . I had a slight issue with the WiFi controller that was sent in the post strafe the install and within 2 minutes of phoning i was sorted, I wold highly recommend these guys
Darren Edmondson
Jul 30, 2018
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Rick Ewington
Sep 15, 2017
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Mark Lloyd
Jan 17, 2017
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Highly recommend this company for its quick and easy order and delivery process. Rang up on a Monday morning and by Friday night of the same week the whole family was sat and enjoying our new hot tub !!
The… delivery lads which came had a couple of obstacles to overcome with different levels of decking but positioned it no problem .
From the first phone call of advice to switching on of the hot tub it was a stress free delivery.
The… delivery lads which came had a couple of obstacles to overcome with different levels of decking but positioned it no problem .
From the first phone call of advice to switching on of the hot tub it was a stress free delivery.
Dawn James
Dec 12, 2016
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After waiting weeks for my electrician I finally got power! Tried it out for the first time last night and realised immediately I had made a very good decision. Direct Hot Tubs have been professional and courteous and their delivery service was brilliant, despite the tight space. If I had one improvement it would be to provide a better… handout regarding the chemicals and maintenance side of things. It's very sparse information and as a total newcomer to this I was a bit lost. But again, any questions I had were quickly answered by you guys. Many thanks.
